Salary: GBP14 - GBP15 per hour
Handle Recruitment is seeking sales professionals with excellent client service skills to join a highly regarded media brand within their events stream of the business, managing their banking event portfolios. Using a combination of outbound communication and exceptional relationship management you will ensure delegates are provided with a premium experience and ultimately encouraged to return year after year.
This is a fantastic opportunity to work with a very well-known brand, with the potential to become a long term member of the team.
Your responsibilities will include:
* Calling and engaging with prospective delegates, providing a clear articulation of our event proposition and obtaining new registrations.
* Engaging with existing clients via the phone, email and sometimes direct mail, in order to raise awareness of events of relevance, and develop lasting relationships.
* Provide attentive and responsive customer service throughout the campaign by handling FAQs, troubleshooting and problem solving.
* Achieving weekly and monthly KPIs including call time and dials outs, set by the Head of Delegate Services Acquisition & Customer Services.
* Liaising with the conference production and marketing team, to develop an understanding of the event program, theme and audience profiles.
* Providing market feedback to wider teams on the conference campaigns, communicating any challenges and offering potential solutions.
* Daily management and maintenance of the CRM system (SalesForce), ensuring sales activity is recorded
* Providing ‘on the day’ support at events
To be successful in this role you will have:
* Availability to begin an initially temporary contract asap
* Experience in sales, account management orclient services
* Confidence working to set KPIs and targets
* An interest or engagement within the events industry
Please get in touch or apply now for a further conversation!
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