* Runcorn (3 days per week in the office)
* £25,000 to £30,000 per year (+ Overtime + On Call)
* Plus an excellent company benefits package
The Opportunity
ISR are recruiting for two Service Desk Engineers (one fluent in French, the other in Spanish) to support our client’s UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in front-line role you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4).
Skills and Experience
* Bi-lingual with professional proficiency in English and either French or Spanish.
* Proven experience working in a technical support or service desk role.
* Excellent customer service skills and the ability to provide accurate and clear responses.
* Excellent prioritisation skills and the ability to work methodically.
* Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.).
Role and Responsibilities
* Provide 1st Line technical services across systems in the UK, as well as supporting employees in either France or Spain.
* Diagnose and troubleshoot issues across multiple technologies.
* Escalate complex issues appropriately to senior members of the team or specialist support functions.
* Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels.
* Work to agreed SLAs and KPIs.
Applications
Please contact James here at ISR on 07436 071 269 to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector.
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