Overview
Be Yourself – Be a Bold Team Player – Be Leonardo. As a Night Porter, you’ll be right in the heart of the hotel and support your Head of Department to keep operations running smoothly. You will work as part of a vibrant team, maximise guest satisfaction by delivering excellent guest care, engage with guests at welcome and departure, and assist in the Kitchen to prepare room service orders.
Responsibilities
* Interact with guests at welcome and departure to shape their experience
* Support the Head of Department to ensure smooth hotel operations
* Interact with the Kitchen to prepare room service orders
* Be responsible for the safety and security of the hotel and our guests (with other Night team members)
* Carry out regular Fire Walks each night
* Set out ambient breakfast items in the morning so they look presentable
Ideal Night Porter Qualifications
* Be yourself and work well as part of a team
* Detail-oriented with a focus on presentation and guest care
* Willingness to contribute to safety and security and daily tasks
Benefits and Perks
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme with vouchers for high street shops
* Meals on duty
* Talent referral scheme with bonus for referrals
* Regular events and celebrations with opportunities to participate in employee awards
* Access to Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing training programmes with clear paths for progression
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