Case Management Administrator, Manchester
Client:
Location:
Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4b2e8bb2fcbc
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
This is a career-defining opportunity for an exceptional professional to join a leading service-led organization, the industry-leading EAP and OH provider. Supporting over 80,000 organizations and 13 million lives across the UK & Ireland, the company has a strong track record of growth.
The Role:
You will be an administrative expert, focused on maintaining high professionalism while working behind the scenes of a clinical operation. Your responsibilities include managing counselling cases efficiently, ensuring compliance within the external affiliate network, and monitoring the matching process to provide guidance on company procedures. The organization offers a clear career progression plan and support to help you achieve your goals.
Day-to-Day Responsibilities:
* Ensure all counselling cases are matched within 24 working hours and session confirmations received within 12 hours.
* Monitor, mentor, and ensure the affiliate network adheres to clinical governance and embraces workplace counselling.
* Maintain accurate records for affiliate network counsellors and update system maps and databases as needed.
* Monitor risk cases in line with risk policy.
* Process and manage additional session requests, liaising with counsellors and employers to ensure timely completion.
* Support other projects as required.
* Adhere to all individual and team KPIs daily, weekly, and monthly.
* Maintain confidentiality and discretion with sensitive information.
* Handle departmental inquiries and answer calls as needed.
What You Bring:
* Excellent communication and customer service skills.
* Self-sufficient, innovative, and driven, capable of working independently or in a team.
* Proficiency in MS Office applications.
* Experience in data entry, scheduling, and diary management (desired but not essential).
* Proven track record of meeting KPIs and targets, with a desire to foster the same in others.
* Ability to engage clients, colleagues, and management via various communication channels.
Benefits:
* 25 days’ holiday plus bank holidays.
* Day off on your birthday.
* Holiday increases after 2 and 5 years of service.
* Contractual sick pay.
* Private medical insurance after 5 years.
* Pension plan and life insurance.
* Increased pension contributions after 5 and 7 years.
* Holiday season bonus after 3 years.
* Profit share scheme, season ticket loan, cycle to work scheme.
* Access to Employee Assistance Programme.
* Free Monday breakfast and social events with free food and drinks.
* Company incentives and discount schemes.
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