As a Deputy Train Manager at British Pullman, a Belmond Train, you are part of a team that ensures the smooth operation of our train while providing our passengers with a luxurious and memorable travel experience. In this role, you are responsible for supporting the service delivery on board and the day-to-day management of resources required to deliver optimum service both on the train and at excursion destinations. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
* Providing exceptional customer service to passengers, ensuring their needs and expectations are met or exceeded.
* Supporting the Train Manager in overseeing all aspects of the train’s operations, including scheduling, staff management and logistics to ensure a seamless and punctual journey.
* Recruiting, training and managing a team of service professionals, ensuring that they deliver the service standards required.
* Ensuring the safety and security of passengers, crew and the train itself. Implementing and enforcing safety protocols and emergency procedures.
* Coordinating dining services on board, working closely with the culinary team to provide a fine dining experience.
* Managing onboard amenities and services, including entertainment, spa services and other luxury offerings.
What You Bring:
* Applicants must have eligibility to work in the UK.
* 3-5 years’ experience in a similar role, preferably within the luxury hospitality industry.
* A bachelor’s degree in hospitality management, business administration or a related field is preferred.
* Strong leadership and management skills to lead and motivate a team of professionals.
* The ability to handle unexpected challenges and find creative solutions in a high-end service environment.
What We Offer:
At the British Pullman, a Belmond Train, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
* Health & Dental insurance plans
* Discover Belmond Programme which includes complimentary and preferred rate experiences at our iconic destinations
* Group Income Protection - Group Life Insurance - Employer contribution pension
* Team social events
* Wellness programme throughout the year
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
About Us
Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today’s desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.
With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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