Position: Housing Support Team Leader
Type: Permanent, Full-Time (37 hours per week)
About the Role
This is a fantastic opportunity for a driven and experienced leader with a proven track record of managing teams that deliver high-quality, comprehensive housing support services. The core mission of the Housing Support Service is to empower customers to sustain their tenancies and improve their overall wellbeing.
Key Responsibilities
1. Lead, develop, and inspire your team, ensuring alignment with customer-focused goals and outcomes.
2. Manage customer feedback and complaints proactively.
3. Ensure compliance with partner Service Level Agreements.
4. Act as the Safeguarding Champion for the service.
5. Collaborate with internal departments and external partners to meet the needs of vulnerable customers.
6. Drive innovation and embed sustainable practices within the housing support provision.
7. Recruit, guide, and empower team members to reach their potential.
Candidate Requirements
* Full driving license and access to a vehicle.
* Willingness to undergo a satisfactory Enhanced Disclosure and Barring Service (DBS) check.
* Passion and commitment to delivering impactful services.
Additional Information
If you do not meet every requirement, we still encourage you to apply, highlighting your experiences and achievements. For any reasonable adjustments during the application process, contact the People & OD Team at [emailprotected].
For more details, contact Jay Makipour at 07929 717 572.
This role is offered on SKylight terms and conditions.
We value diversity and aim to be representative of the communities we serve, aligning with our 'Be You' approach and SHG’s values.
We encourage early applications as the vacancy may close sooner if the right candidate is found.
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