Customer Success Manager
Paying £80k–£110k + Equity
2 days a month in the office (Central London)
Oliver Bernard have partnered with a B2B software house that builds frameworks enabling platform teams to create platforms for developers to ship software faster, more securely, and at higher scale.
This is a Founding Customer Success role where you will build the Customer Success framework from scratch, bridging the gap between Sales, Support, Engineering, and Product during Sales Processes.
Responsibilities
* Bridge the gap between Sales, Product, and Engineering during the POV/sales process
* Design stakeholder engagement approaches for large, complex organisations
* Establish and run Proof of Value sessions with new customers
* Work with customers to generate roadmaps tied to organisational value
* Run design exercises to identify business requirements and priorities
* Work closely with the C-suite on strategy and day-to-day execution
Experience & Requirements
* Experience in B2B SaaS or enterprise tech (with a high number of customers)
* Strong facilitation skills (essential) — managing complex stakeholders in large organisations
* Strong understanding of software systems of work (essential): Agile processes, XP, systems thinking, Lean Startups, Kanban processes
* Background in Product (Product Management, Agile Coaching) and/or customer-facing roles — either Sales or Customer Success
* Previous experience in a company that sells vendor-to-business software with POV processes (nice to have)
* Consultancy or Finance experience (FinTech, Investment Banking, FS)
This is an exciting opportunity to join the business during their growth phase — they are already acquiring enterprise customers at an accelerating rate and are in a strong position.
If you are a collaborative Customer Success Manager who thrives on ownership and can combine strategic thinking with day-to-day execution to build a successful customer success framework, then please apply now!