Salary: £26,500 - 29,500 per year Requirements: We are looking for an experienced 2nd / 3rd Line IT Support Engineer with strong technical support experience. We require strong administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams. We require experience with identity and device management using Microsoft Entra ID, Intune, Conditional Access and compliance policies. We require hands-on experience with Windows Server and core services such as AD DS, DNS, DHCP and Group Policy. We require solid networking fundamentals, including switching, routing, VLANs, VPNs and firewall configuration. We require experience with virtualisation platforms such as Hyper-V and/or VMware. We require experience using RMM and PSA tools in an MSP environment, including monitoring, patching, scripting, ticket hygiene and documentation. We require backup and disaster recovery experience, including restore drills. We require knowledge of security practices such as MFA, EDR, baseline hardening and Cyber Essentials controls. We require PowerShell skills for troubleshooting and automating routine tasks. We require excellent communication skills, strong ownership and the ability to manage priorities in line with SLAs. We require a willingness to join an on-call rota. We require a full driving licence. Experience with telecoms systems such as VoIP, SIP or hosted PBX is desirable. Microsoft, CompTIA or Cisco certifications, such as MCSA, Azure Fundamentals or CCNA, are desirable. Experience working for an MSP or IT services provider is desirable. Responsibilities: We provide 2nd and 3rd line technical support for a wide range of client systems, including Windows Server, Microsoft 365, networking, cloud and telecoms. We troubleshoot and resolve complex incidents and service requests remotely and on-site. We support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD and virtualisation platforms such as VMware and Hyper-V. We configure, maintain and troubleshoot routers, switches, firewalls and VPNs. We deliver technical input and implementation for IT infrastructure projects and migrations. We work closely with our 1st Line team to ensure effective escalation processes and knowledge sharing. We document technical procedures, solutions and configurations accurately. We support telecoms and connectivity solutions, including VoIP systems and broadband circuits. We proactively monitor systems to identify potential issues and recommend improvements. We participate in an on-call rota where applicable to ensure high service availability. We mentor junior engineers and maintain strong relationships with customers. Technologies: Active Directory Azure Cloud Cisco Firewall Hyper-V Support Microsoft 365 PowerShell Security SharePoint VMware Windows Office 365 More: We are BrightSkye, a dynamic and growing IT services provider based in Coatbridge, serving businesses across the region with managed IT support, telecoms, connectivity and IT projects. This is a full-time, permanent, office-based role in Coatbridge with occasional site visits as required. We offer a salary of £32,000-£36,000 per annum depending on experience, along with 32 days annual leave inclusive of Bank Holidays, a pension scheme, free car park, ongoing training and certification support, and the opportunity to work with diverse technologies and clients. You will join a friendly, collaborative team environment with genuine career progression as the company continues to grow. last updated 22 week of 2026