Job summary
Following our recent merge, we are looking to expand our team and an excitingopportunity has become available for a highly motivated individual to join ourfriendly, supportive, and newly merged Weymouth Bay Medical Practice as a Medical Receptionist.
Fulland Part time hours are available(hours can be negotiated) with a set weekly working pattern.
The salary is £12.21 - £13.71 per hour; £23,553 - £26,447 for 37 hours per week (pro rata) with the benefit of a NHS or NESTpension.
You shouldhave excellent communication skills and have the ability to work as part of adiverse team. The successful candidate will also have strong IT and keyboardskills and be someone who can demonstrate empathy and tact with the ability tocommunicate with a range of people in an approachable and understanding manner.
If you arepassionate about delivering outstanding healthcare and share our values, joinus to support the achievement of our goals.
If you would like an informal discussion, please contact Leanne Birch on 01305 774466, or email leanne.birch@dorsetgp.nhs.uk
ClosingDate: 3 July 2025
FormalInterview Date: 9 July 2025
Main duties of the job
The successful candidate will provide reception duties for the practice, and communicate with patients, doctors and other clinical staff in a courteous, efficient and effective way. They will receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of duties to assist in the smooth running of the Practice, in accordance with agreed procedures, protocols and timescales. For a full list of duties, please refer to the job description. Previous experience in a busy receptionist role or customer service environment is desirable although full training will be given.
About us
The newlymerged Weymouth Bay Medical Practice is a large friendly GP practice inWeymouth, Dorset (previously known as Royal Crescent and Preston Road Practiceand Dorchester Road Practice) and both practices were inspected previously andwere rated as Outstanding and Good by the Care Quality Commission.
We arecommitted to continually improve the patient experience, whilst achieving highquality services and implementing innovative change and are looking to expandour reception team to support the Practice in doing this.
ThePractice looks after 26,000 patients with 3 purpose-built surgeries, one in thetown centre of Weymouth (Royal Crescent Surgery), one in Lodmoor (DorchesterRoad Surgery) and one on the outskirts, in the area of Preston (Preston RoadSurgery). We are a training practicewith a dedicated team of 21 GP Partners and 70 nursing and administrativestaff, and we value the contribution of each staff member.
Job description
Job responsibilities
1. Reception Duties
a)To welcome patientsin a friendly manner and monitor the flow of patients into consulting andtreatment rooms.
b)Answer incomingphone calls.
c)Signpost patientsto the most appropriate service for their needs.
d)Make appointmentsfor patients in accordance with the practice protocol.
e)Ensure thatpatients with an urgent need are seen in a logical and non-disruptive manner inaccordance with the practice protocol.
f)Explain practicearrangements and formal requirements to new patients and those seekingtemporary cover, ensure procedures are completed.
g)Advise patients inadvance (where possible) of relevant charges for private services, acceptpayment and issue receipts for same.
h)Respondappropriately to all queries and requests for assistance from patients andother visitors.
i)Enter requests forhome visits in the appropriate recording system, stating time received andincluding all relevant information and where necessary refer to the DutyDoctor.
j)Assist with queriesregarding prescriptions and refer complex queries to the prescribing team..
k)Ensure receptionand waiting areas are kept neat and tidy.
l)To conduct oneselfin a professional manner maintaining courtesy, discretion and patience at alltimes.
m)Attend staffmeetings and carry out any other delegated duties considered appropriate to thepost by the Operations Manager
n)To be flexible andwork with colleagues to cover for absence due to holiday and sickness.
2.Management of Appointment Systems
a)Ensure totalfamiliarity with all appointment systems in effect, including regular and incidentalvariations.
b)Book appointmentsensuring sufficient information regarding the reason for the appointment (whereappropriate) is recorded in accordance with the practice protocol.
3. Management of Medical Records
a)Where records arecomputerised, data input should be accurate and identifiable by always usingpersonal ID login. ID login should bemaintained by changing login ID when prompted by the system.
4. Start and end of dayProcedures
a)May completeopening and closing procedures in accordance with the duty rota.
5. Training
a) Undertake training where relevant tothe tasks and responsibilities associated with the role and under the direction of your manager.
Perform any duty specifically delegated by your manageras being properly the responsibility of the role.
The tasks andresponsibilities in this job description may change in the light ofdevelopments within the practice or practice and are subject to review.
Job description Job responsibilities
1. Reception Duties
a)To welcome patientsin a friendly manner and monitor the flow of patients into consulting andtreatment rooms.
b)Answer incomingphone calls.
c)Signpost patientsto the most appropriate service for their needs.
d)Make appointmentsfor patients in accordance with the practice protocol.
e)Ensure thatpatients with an urgent need are seen in a logical and non-disruptive manner inaccordance with the practice protocol.
f)Explain practicearrangements and formal requirements to new patients and those seekingtemporary cover, ensure procedures are completed.
g)Advise patients inadvance (where possible) of relevant charges for private services, acceptpayment and issue receipts for same.
h)Respondappropriately to all queries and requests for assistance from patients andother visitors.
i)Enter requests forhome visits in the appropriate recording system, stating time received andincluding all relevant information and where necessary refer to the DutyDoctor.
j)Assist with queriesregarding prescriptions and refer complex queries to the prescribing team..
k)Ensure receptionand waiting areas are kept neat and tidy.
l)To conduct oneselfin a professional manner maintaining courtesy, discretion and patience at alltimes.
m)Attend staffmeetings and carry out any other delegated duties considered appropriate to thepost by the Operations Manager
n)To be flexible andwork with colleagues to cover for absence due to holiday and sickness.
2.Management of Appointment Systems
a)Ensure totalfamiliarity with all appointment systems in effect, including regular and incidentalvariations.
b)Book appointmentsensuring sufficient information regarding the reason for the appointment (whereappropriate) is recorded in accordance with the practice protocol.
3. Management of Medical Records
a)Where records arecomputerised, data input should be accurate and identifiable by always usingpersonal ID login. ID login should bemaintained by changing login ID when prompted by the system.
4. Start and end of dayProcedures
a)May completeopening and closing procedures in accordance with the duty rota.
5. Training
a) Undertake training where relevant tothe tasks and responsibilities associated with the role and under the direction of your manager.
Perform any duty specifically delegated by your manageras being properly the responsibility of the role.
The tasks andresponsibilities in this job description may change in the light ofdevelopments within the practice or practice and are subject to review.
Person Specification
Knowledge and skills
Essential
Excellent communication skills (face to face, on the phone and written) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policy and procedure Desirable
Systmone user skills Problem solving & analytical skills Qualifications
Essential
Good standard of secondary education Desirable
GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification Experience
Essential
Experience of working with the general public Desirable
Dealing with people on the phone, often high call volumes Signposting people to different services based on their need Running a reception desk; managing numerous and varied requests Experience of working in a health care setting Experience of administrative duties
Person Specification Knowledge and skills
Essential
Excellent communication skills (face to face, on the phone and written) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow policy and procedure Desirable
Systmone user skills Problem solving & analytical skills Qualifications
Essential
Good standard of secondary education Desirable
GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification Experience
Essential
Experience of working with the general public Desirable
Dealing with people on the phone, often high call volumes Signposting people to different services based on their need Running a reception desk; managing numerous and varied requests Experience of working in a health care setting Experience of administrative duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Crescent Surgery Address
Royal Crescent Surgery
25 Crescent Street
Weymouth
Dorset
DT4 7BY
Employer's website