Overview
As we continue to expand, diversify, and modernise, joining us as a Key Assist Technician, you'll play a key part in our success and join us on this exciting motoring journey. We are looking for a Key Assist Technician to contribute to the AA business by providing a comprehensive vehicle opening, key cutting and vehicle programming service to AA members and business customers/organisations. You will provide advice and assistance within your own area of competence, ensuring that in other cases where AA members or potential customers require assistance they are directed to the appropriate AA service or department.
Key Responsibilities
* Undertaking vehicle opening, key cutting and vehicle programming services on all types and ages of vehicle to the highest standard
* Maintaining a high level of knowledge in automotive security systems, ensuring all equipment, tooling and programming software are used efficiently and correctly
* Keeping abreast of technological and safety developments that may affect diagnosis and repair of motor vehicles
* Being fully conversant with all communication systems used within the Key Assist operation and maintaining professional communication with internal colleagues and customers
* Generating additional sales opportunities for vehicle unlocking, key cutting and vehicle programming to meet income generation and productivity targets
* Maintaining accurate records of all jobs undertaken and ensuring compliance with procedures for correct billing and audits
* Maintaining and accounting for all stock relating to keys, transponders and other security devices for automotive vehicles
* Embedding Treating Customers Fairly (TCF) in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post‑sales treatment
Qualifications & Requirements
* Appropriate level of experience, skill and knowledge in the automotive locksmith or general locksmith industry
* Strong verbal, numerical and communication skills
* Full Category B driving licence with no more than 6 points
* Natural aptitude for delivering excellent levels of customer service and ability to deal with the general public
Benefits
* Each year, choose your standby hours preferences to suit your lifestyle and work‑life balance
* Van, full AA branded uniform, boots and key assist specific equipment
* Free AA breakdown membership from day 1, 50% discount for family and friends in the first year and discounts on other AA products
* 25 days annual leave plus bank holidays
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
* Pension scheme available up to 7% contribution
* Access to the EV discount scheme
* Company‑funded life assurance
Plus, so much more! As a valued team member, you'll have access to a range of fully supported development programmes to help you progress your career with us. We understand diversity and value the difference it brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
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