Job Title: Projects Manager (Housing Support)
Location: Bridgend
Salary: £28,683 per annum
Projects Manager required to oversee service delivery and ensure high-quality housing-related support for vulnerable individuals aged 18 and over. As a Projects Manager in Bridgend, you will support teams to deliver effective, trauma-informed services, working closely with funders and partnership agencies.
Key Responsibilities
* Lead and support staff to maintain a high-quality service that reflects organisational values and meets funder and stakeholder requirements
* Provide effective reactionary support, advice and guidance to colleagues, including support and supervision and attendance at reflective practice sessions and team meetings
* Support colleagues to manage risk and safeguarding concerns appropriately
* Manage and record annual leave approvals, sickness absences and return-to-work processes for line-managed colleagues
* Apply Health & Safety procedures in line with organisational policies and work practices
* Ensure colleagues complete required training and that new colleagues receive a full organisational induction
* Ensure clear handovers occur when colleagues are away from work (e.g., annual leave/sick leave)
* Ensure returns are clear and accurate prior to submission to HR, Payroll, Monitoring and Evaluation
* Ensure appropriate cover for all projects (including on call) to support effective service delivery
* Monitor service performance against project action plans and funding requirements
* Manage caseloads and referrals via the Locata Gateway, including urgent/emergency needs
* Ensure risk assessments, safety planning and safeguarding processes are in place and acted on swiftly (including MARAC, MAPPA, and child/adult safeguarding processes)
* Liaise with statutory and voluntary agencies to build and sustain effective project links
* Complete regular file and case management audits to ensure consistency of service delivery
* Support finance processes by ensuring authorised spending stays within budget and liaising closely with CQAM on expenditure
* Represent the service at local partnership and commissioner meetings and support positive promotion of services
* Participate in support and supervision with the designated CQAM and reflective practice sessions
Requirements
* Experience of line management in a support environment
* Experience managing teams supporting individuals with complex needs, including mental health, offending, substance misuse, childhood trauma and being care experienced
* Experience working with a focus on psychologically and trauma-informed practice
* Knowledge of housing and homelessness issues for vulnerable groups, including those impacted by domestic abuse
* Knowledge of risk management measures and safety planning
* Experience supporting teams to engage people with complex needs who struggle to engage
* Ability to coordinate and effectively manage a diverse team
* Strong computer skills
* Effective communication skills (written and verbal) with individuals supported, colleagues and professionals
* Ability to liaise effectively with partner agencies to ensure smooth and consistent service delivery
* Positive attitude towards people with support needs and risk issues
* Willingness to cover for project staff in their absence and undertake reasonable duties to support smooth running of the organisation
* Driving licence and access to a car
Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.
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