Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How we started:
Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where we are now:
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.
Where we’re going:
Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality!
About the role:HeliosX is seeking a proactive and resourceful Junior IT Support Engineer to join our growing IT team. You will be working 2 - 3 days per week on site in our new Leamington Spa Warehouse, where you will provide essential IT support to staff across the UK, ensuring smooth operations of our systems, tools, and equipment. This position offers a unique opportunity to contribute to the team’s success in a hybrid work environment, solving day-to-day challenges while supporting strategic IT initiatives.
What you'll be doing:
* Managing IT support tickets to resolve issues like account lockouts, permissions, and hardware/software troubleshooting.
* Ensuring timely issuance, replacement, and return of IT equipment.
* Supporting office IT systems, including setup and maintenance of devices and peripherals.
* Collaborating with the IT Manager on system upgrades, migrations, and other IT projects.
* Building relationships with third-party vendors to ensure efficient service delivery.
* Assisting with access management, including setting up new users and permissions.
* Occasionally providing on-site support at the distribution centre in the Midlands, if required.
Who you are:
* At least 1 year of experience in an IT help desk or technical support role.
* Strong working knowledge of:
o Google Workspace (Gmail, Drive, Admin Console, etc.)
o macOS and Windows operating systems
* Confidence in handling, imaging, and configuring hardware (especially Apple and Windows devices).
* Experience with basic IT troubleshooting and user support, both in person and remotely.
Nice to have:
* Experience using Jira or other ticketing systems.
* Previous exposure to a warehouse or logistics technology environment.
* Understanding of IT asset management practices.
* Familiarity with mobile device management (MDM) platforms (e.g. Kandji, Jamf, Intune).
* User of SSO tools such as OKTA or OneLogin.
Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
* 25 Days Holiday (+ all the usual Bank Holidays)
* Private health insurance, along with extra dental and eye care cover
* Enhanced parental leave
* Cycle-to-work Scheme
* Electric Car Scheme
* Free Dermatica and MedExpress products every month, as well as family discounts
* Home office allowance
* Access to a Headspace subscription, discounted gym memberships, and a learning and development budget.
#LI-Entry #LI-Associate #LI-Onsite
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