Do you have excellent customer service skills ?
Are you experienced providing 1st and 2nd line IT support ?
Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ?
You will be working on a rotating shift pattern between the hours of 7am - 8pm. Please on apply if you are able to work during these hours.
Its hybrid working, 2 days in the office and 3 from home. (5 days in office initially during training)
Main responsibilities include:
* Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues
* Management/support of a large pool of laptops
* Management/support of remote working
* Management of user administration
* Mobile device support, including BlackBerry, iPhone or Android devices
* AV and VC overflow support
* Managing spare PCs, upgrades and replacements
* Setting up new joiner IT equipment
* Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution
Your skills will include:
* Previous experience in an IT support role
* Good analysis and troubleshooting skills of all IT incidents
* Excellent communication skills with strong customer service focus and good attention to detail
* Ability to perform well under pressure and use initiative
* Able to work effectively alone and within your team or project
* Work in accordance to ITIL processes and procedures
* Intermediate to advanced skills in Office 365
Technical skills:
* Microsoft Windows 10, Microsoft Active Directory
* Microsoft Windows Server
* MDM solution (Blackberry UEM & Intune)
* Collaboration Tools (MS Teams, Zoom)
* CRM software
* Remote working solutions eg.VPNs and Citrix
* Building PCs and troubleshooting support issues
* Highly motivated and willing to continually update knowledge and skill sets
* Flexibility: may occasionally be required to work evenings and weekends
This is a fantastic opportunity to join this leading company who offer a great working environment.
For more information please get in touch asap.