Job Title: 2nd Line Technical Support Analyst Hours: 35 Hours Per Week Type: Permanent Location: Buckinghamshire, Gerrards Cross, SL9 (100% office-based - Candidate MUST be able to drive and live under 45 mins away) Salary: 32,000 – 37,000 We’re seeking a Technical Support Analyst to join our clients experienced technical team. You will be providing 2nd line support to Local and international clients, helping to maintain and optimise mission-critical software systems. This is a fast-paced, phone-based support role requiring a proactive and technically confident individual. Key Duties and Responsibilities: Handle incoming support calls and tickets, responding within agreed SLAs Troubleshoot application and technical issues using SQL, Windows OS, and database tools Escalate unresolved problems to the development team and follow through to resolution Use Jira to manage and close support issues Install and configure applications for new clients Deliver remote training sessions and provide onboarding support Test bug fixes before release to customers Contribute to continuous improvement in support processesEssential Skills & Experience: IT qualification or degree (required – not negotiable) Minimum 2 years' experience in 2nd line technical support Strong communication and phone-based support skills Confident working with SQL, Windows, and databases Familiarity with Jira or other ticketing...