Description
Contract: Permanent, 37.5 hours per week
Salary: £24,976 per annum
Location: Hitchin SG4 8EU
Closing date: Sunday 31st May 2026
Interview date: 11th, 12th, 15th & 16th of June 2026 We’re recruiting two Pet Welfare Assistants for onsite animal care, for our Rehoming & Fostering team in Hertfordshire! At Blue Cross, we're dedicated to providing the best care possible to pets in need. As a Pet Welfare Assistant for our onsite services, you'll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve during their stay at our Hertfordshire rehoming centre.
More about the role
As a skilled animal handler and assessor, you will be responsible for the ‘preparation stage’ with the pets in our care which involves caring, carrying out assessments and rehabilitation plans, preparing them for the ‘adoption stage’ or the best possible outcome for their circumstances with minimal delay. As a Pet Welfare Assistant, you will ensure that the welfare standards are met and that rehabilitation plans are followed and supported for pets in our care. Working independently and with the team you will carry out meetings with owners giving up their pet, ensuring all information is recorded, paperwork completed and that the pet is immediately assessed for behavioural or veterinary problems. Working closely with the Adoptions Coordinator you will provide additional in person or virtual advice and practical demonstrations to ensure new owners are fully aware of the work that has been done with the pet and how to continue with any other additional behaviour training or medical provision. This is a full-time role working 37.5 hours a week on a fixed working pattern. If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
As a skilled animal handler and assessor, you will be intuitive with pets, empathetic and welfare focused having worked in a similar animal related environment. You will also be used to assessing the needs of a pet, alert to the behavioural signs and have a basic knowledge of the use of medication. In addition, you will have a fundamental understanding that the best welfare intervention for a pet is to find a new home and leave on-site pet accommodation as quickly as possible. You will be self-motivated, forward thinking with a collaborative and creative approach to your work, which will ensure to bring your best pragmatic ideas for the care of the pets to ensure the best outcome is achieved. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders. You will be an excellent communicator, approachable with strong interpersonal skills. You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.
Knowledge, skills, and experience
Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
Excellent written and verbal communication skills.
Good organisational and administration skills to include computerised systems.
Current full driving licence.
It would be great (but not essential) if you also had:
Qualification or similar experience in animal behaviour or animal training.
Experience of cash handling
Experience of working to strict health and safety procedures.
Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply Click the apply button below and complete the online application process before the closing date on Sunday 31st May 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the