Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
We are seeking an experienced Microsoft Dynamics 365 professional to design, develop, and deliver high-quality solutions that meet business requirements as part of a large-scale, end-to-end transformation programme.
This role will focus on ensuring that Dynamics 365 capabilities are fully leveraged to deliver efficient, scalable, and user-friendly solutions aligned with organisational objectives.
Responsibilities
* Design and develop technical solutions on the Microsoft Dynamics 365 platform, ensuring alignment with business requirements and desired outcomes.
* Configure and customise Dynamics 365 (Customer Engagement) components including entities, forms, views, dashboards, and business rules.
* Produce high-quality functional and technical designs (high-level and low-level).
* Develop custom Dynamics 365 components including: Plugins, workflows, Scripts, Custom entities, Integrations.
* Deliver scalable, secure, and high-performing solutions that support long-term business needs.
* Design and maintain integrations with external systems using: Dataverse, APIs, Azure Functions, Logic Apps, Power Platform services.
* Ensure robust integration with key Microsoft tools including Copilot, SharePoint, Teams, and identity management solutions.
* Collaborate with both technical and non-technical stakeholders across the organisation.
* Lead workshops and stakeholder interviews to gather and refine requirements.
* Ensure solutions are aligned to business processes and organisational goals.
* Apply strong business analysis techniques to translate requirements into effective solutions.
* Conduct and document unit testing activities and support and facilitate User Acceptance Testing (UAT).
* Troubleshoot defects, optimise performance, and ensure solution reliability.
* Contribute to Application Lifecycle Management (ALM) best practices.
* Produce and maintain technical documentation including: Solution designs, Configuration documentation, Release notes, Deployment artefacts.
* Ensure adherence to Microsoft best practices and organisational standards.
Qualifications
* Strong experience with Microsoft Dynamics 365 (Customer Engagement / CRM).
* Deep understanding of Dynamics 365 modules and capabilities.
* Proven experience in designing and developing CRM solutions.
* Strong knowledge of Microsoft best practices, product updates, and roadmap.
* Hands-on experience with: Dataverse, Power Platform, Azure integrations (Functions, Logic Apps).
* Experience with Azure DevOps, CI/CD pipelines, and source control.
* Strong stakeholder engagement and workshop facilitation skills.
* Excellent documentation and communication capabilities.
* Experience operating in Agile delivery environments.
* Proficient in using tools such as Azure DevOps to manage and track work items.
* Able to work in fast-paced programmes with multiple stakeholders and evolving priorities.
Desirable
* Experience integrating Dynamics 365 with: Copilot, SharePoint, Microsoft Teams.
* Experience working in regulated environments or large transformation programmes.
* Familiarity with identity management and data architecture patterns.
Benefits
In addition to a Competitive Salary, here's what you can expect as part of our benefits package:
* Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
* Flexible working: Flexible work arrangements to support your work-life balance.
* A Fantastic Benefits Package including generous annual leave allowance, enhanced family-friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.
Equal Opportunities
At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of age, disability, gender identity, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
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