Role: Operations Manager Location: South Kirkby, WF9 3FD Salary: £38,646 Contract type: Full time, Permanent At Restore Datashred, we specialize in secure document destruction and waste management solutions. With a commitment to environmental sustainability and client confidentiality, we deliver comprehensive services that ensure the safe disposal and recycling of sensitive materials across various industries. As our Operations Manager, you'll play a pivotal role in overseeing the day-to-day operations of our depot in South Kirkby. You'll ensure strict adherence to company procedures, maintaining efficiency, safety, and top-notch service delivery. Your leadership will be instrumental in driving operational excellence and maintaining high standards of customer satisfaction. Duties & Responsibilities: • Ensure timely and professional service delivery to meet contractual obligations • Manage depot operations to optimize costs while upholding service quality • Maintain and improve service levels through effective team management • Investigate and resolve customer complaints promptly to prevent recurrence. • Report operational issues and customer feedback to the Depot Manager • Review and refine service delivery strategies for efficiency and cost-effectiveness • Ensure accurate and timely reporting to customers and management • Plan and schedule workload and manpower to achieve targets cost-effectively About you: • Proven experience in operational management within logistics or waste management • Strong leadership skills with the ability to motivate and develop teams • Thorough understanding of health & safety regulations and compliance • Excellent communication skills, both verbal and written • Financial acumen and the ability to manage budgets effectively Essentials: • Proven experience in managing operations within a logistics, waste management, or similar fast-paced environment • Demonstrable leadership and motivational skills, with experience leading diverse teams • In-depth knowledge of logistics and waste management regulations, including health & safety and compliance requirements • Strong communication and interpersonal skills, with the ability to influence at all levels • A track record of delivering results under pressure, meeting KPIs and service standards consistently Some of our benefits include: • Annual Leave – 25 days bank holidays • Life Assurance – 2x basic annual salary • Bereavement Counselling – Support during difficult times • Free Onsite Parking • Employee Assistance Programme (EAP) – Confidential counselling via Health Assured • Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40) About The Company Restore Commitment to Disability Confidence We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form. As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so