Responsibilities
1. Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.
2. Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
3. Produce technical documentation/knowledgebase articles.
4. Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobileputing.
5. Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.
6. Ability to work independently and under pressure.
7. Flexible in approach,fortable dealing with ambiguity when necessary.
8. Contribute ideas to improve current technology and team operations.
9. Identify and help to automate processes within Infrastructure.
Qualifications/Skills Advantageous
10. Experience working at a financepany supporting trading applications.
11. Quick learner, Detail oriented; Demonstrable thoroughness and strong ownership of work.
12. Onboarding users onto technology systems including remote workstations.
13. Familiar with PC hardware\software troubleshooting and deployment practices for desktops.
14. Ability to troubleshoot\script in Python\PowerShell.
15. Citrix VDA infrastructure and application support including Dell thin terminals.
16. Experience in enterprise change management and outage escalation procedures.
17. Able to effectively provide support to remote locations including home setups.
18. Broad understanding of mobile tech including Intune, Android and IOS devices.
19. Cisco and IPC phone support.
20. Webex\Zoom\Slack\Teams support including Video calls & content sharing.
21. Experience working with 3rd party vendors to resolveplex issues.
22. Excellent written and verbalmunications skills as well as strong customer service experience.
23. Demonstrate an ability and interest in having a hands-on approach to the trade floor support function.
Job ID REQ-24370