Sales Support Specialists guide customers through every step of a sale and help resolve issues or concerns that customers may have. Other duties and responsibilities of a Sales Support Specialist may include:
Answering questions from prospective customers about online purchase process
Tracking orders and investigating shipping delays for customers waiting on products
Answering questions from existing customers with faulty or unwanted products
Processing customer sales, refunds and returns
Performing data entry duties with regards to sales figures, metrics and other key data
Reporting unusual activity to supervisors
Updating customer records with new contact details and notes on support interactions
Referring complex cases to Sales Support Manager
Making follow-up contact to inform customers of new or improved products