Job Overview A fantastic opportunity has become available to work within the administration team for the Pain Services at the Royal United Hospitals Bath, where you will be providing support for both national and local Pain services. The role requires a candidate who has excellent communication, organisation and time management skills. Previous administration or customer experience is desired but is not essential. The role will involve working in a dynamic and fast paced environment, where every day will be different and so you will need to be flexible, adaptable and be able to work using initiative. Main duties of the job To provide administrative support to the Pain Specialty. This will include: responding to telephone and email enquiries, processing referrals, booking outpatient appointments, booking residential programmes for inpatients, booking clinic rooms, liaising with clinicians to ensure waiting times are met and patient experience is of a gold standard Registering all patients on the Millennium system in a timely manner Maintaining accurate records to track patient pathways, within the 18 week breach period Ordering items via UNIT 4 purchasing system. These will include: stationery, equipment, courses, travel, accommodation, invoicing (for Private patients) and any other request To maintain records of the Pain Specialty activity data Attending and participating in meetings, across the Specialty. Taking minutes where directed by Line Manager To provide administration cover across the Specialty/ Directorate as directed. Working for our organisation At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Detailed Job Description And Main Responsibilities Please find attached to the vacancy a detailed person specification and job description for further information about this role. Person specification Qualifications Essential criteria Excellent standard of English Knowledge Essential criteria 1 year Customer service/administration experience Desirable criteria Previous healthcare administration experience Knowledge Essential criteria Organisation Knowledge Essential criteria Experience of Word, Excel and clinical administrative systems Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Application numbers This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered. Documents to download Pain Administrator JD (PDF, 296.9KB) Join the RUH (PDF, 1.1MB) Further details / informal visits contact Name Tim Lane Job title Administration Manager Email address tim.lane@nhs.net Telephone number 01225 821411