BT Customer Service Advisor Location: Belfast Hours: Part-time (25 hours per week) Starting Pay Rate: £13.42 per hour Contract: Temporary with career progression opportunities Various Shift Patterns Available. Join BT and Make a Difference BT is the UK's largest telecom provider, known for industry-leading expertise, cutting-edge technology, and comprehensive training. This is a Safety Critical Role, where you will be the first point of contact for 999 calls-including emergencies for the Police, Ambulance, Fire & Rescue, Coast Guard, and Mountain Rescue. BT has proudly handled 999 calls for over 85 years, remaining calm, confident, and reliable in high-pressure situations. Your Role as a 999 Call Handler As a Customer Service Advisor, your key responsibility is to quickly assess the caller's situation and direct them to the appropriate emergency service. Your calls will typically last between 30-60 seconds, requiring a structured yet compassionate approach. This is not an ordinary call handler role-you'll be providing critical support to individuals in moments of urgency and distress. If you have a genuine desire to help others and make a real impact, this role is truly rewarding. Comprehensive Training & Career Growth BT provides extensive Full-Time training with hours covering both days and evenings and continuous support from experienced trainers, team leaders, and colleagues. As part of BT Voice Serv...