Description:
We're hiring a Telecare Installation Technician for a well-established client in Oxfordshire!
1. Position: Telecare Installation Technician
2. Location: Bicester,Oxfordshire
3. Salary: £26,499
4. Hours: Monday to Friday, 8am - 5pm
5. Job Type: Temporary
Job Overview
We are looking for a reliable and practical Installation Technician to join our team in Oxfordshire. This role involves installing, maintaining, and repairing telecare equipment to support vulnerable individuals in the community.
You’ll play a key role in ensuring service users feel safe and supported by delivering high-quality installations and responsive maintenance services.
Key Responsibilities
Installation & Collection
6.
Install telecare equipment in line with assessments and documentation
7.
Decommission and collect equipment when services are no longer required
8.
Respond to emergency call-outs and planned maintenance visits
Repairs & Maintenance
9.
Diagnose and repair telecare equipment in line with service standards
10.
Reprogram devices according to manufacturer procedures
Stock & Equipment
11.
Maintain van stock levels to ensure efficient service delivery
12.
Take responsibility for tools and report any issues promptly
Administration
13.
Accurately record all installations, collections, and repairs using a mobile device or scanner
14.
Obtain required customer signatures and submit paperwork in line with company procedures
Communication
15.
Report any issues or concerns to your supervisor or manager
16.
Deliver excellent customer service when interacting with service users and colleagues
Additional Duties
17.
Support warehouse operations when required
18.
Follow all company policies, procedures, and safety guidelines
Key Skills & Experience
19.
Experience working with elderly or vulnerable individuals (preferred)
20.
Strong communication and customer service skills
21.
Ability to work independently and as part of a team
22.
Good attention to detail and problem-solving skills
23.
Practical or mechanical aptitude
Knowledge of telecare equipment is desirable but full training will be provided.
Requirements
24.
GCSEs (or equivalent)
25.
Full UK driving licence
26.
Right to work in the UK
27.
Willingness to undergo a DBS check (Standard or Enhanced)
28.
Flexible, positive, and proactive attitude
What We’re Looking For
We’re seeking a motivated and enthusiastic individual who takes pride in their work and is committed to delivering excellent service to customers.
Key Performance Indicators
29.
Attendance and punctuality
30.
Driving and vehicle standards
31.
Stock management
32.
Completion of mandatory training
If you’re practical, custome