About the role
You will join the Analytics and Optimisation team, which sits within the Technology Product department looking after market‑leading online groceries, a new Marketplace proposition, the Clubcard proposition, and the digital entities in‑store. The team is responsible for providing insight and learning to the wider Product, Trading and UX teams to help drive decision‑making, and is looking to advance its optimisation practices by developing a best‑in‑class testing programme.
As Senior Optimisation Manager at Tesco you will continuously improve user experience through experimentation and insight, working with stakeholders to focus on activities that genuinely make a difference to customers and impact business goals. You will help build and maintain a best‑in‑class experimentation programme at the centre of the digital development roadmap across all devices and platforms.
Location
The position can be based either at our Digital Innovation Centre in Farringdon, London, or at our head office in Welwyn Garden City; some travel between the offices will be required.
You will be responsible for
* Placing the customer at the heart of projects and initiatives
* Developing end‑to‑end optimisation and testing activity underpinned by performance analysis using Adobe Analytics and other insight sources to segment and understand A/B test results
* Developing behavioural targeting, personalisation and recommendations across Tesco Online products to improve site performance and customer experience
* Collaborating with Analysts to collate and present test results in a simple, engaging way with actionable recommendations that can be applied to improve our digital products and the broader business
* Building and testing strong hypotheses, collaborating closely with UX, Product and other relevant teams
* Actively contributing to the prioritisation process and helping shape the product roadmap
* Following our Business Code of Conduct and always acting with integrity and due diligence
You will need
* Proven track record of managing experimentation activity that delivers improved commercial performance and customer insight
* Customer‑centric mindset focused on delivering great user experiences
* Demonstrable experience with testing platforms such as Optimizely and Leanplum
* Experience manipulating, analysing and synthesising data from different sources
* Good knowledge of experimental design and statistics for testing
* Strong communication and presentation skills
* Ability to manage and influence cross‑functional stakeholders
* University degree of 2:1 or higher in a quantitative discipline or relevant experience
* Experience in challenging the status quo and delivering innovation
Whats in it for you?
* Annual bonus scheme of up to 20% of base salary
* Holiday starting at 25 days plus a personal day (plus Bank holidays)
* Private medical insurance
* 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, and 6 weeks fully paid paternity leave
* Free 24/7 virtual GP service
* Employee Assistance Programme (EAP) for you and your family
* Free access to a range of experts to support your mental wellbeing
#J-18808-Ljbffr