Client Services Manager) - Position Overview
Our client are a dynamic and fast-growing specialist freight forwarder, created through the merger of three highly successful transport businesses, combining decades of industry expertise into one powerful operation built around exceptional service.
With a large, modern fleet and nationwide and European coverage, they deliver same-day, dedicated and next-day solutions alongside specialist services including airline deliveries, x-ray screening and trunking. Backed by a state-of-the-art IT infrastructure and customer-focused systems, the business is committed to making every client interaction seamless, efficient and personal.
Due to continued growth, our client are now seeking a passionate and driven Client Services Manager to lead the customer experience and play a key role in strengthening long-term client relationships.
This is an exciting opportunity to join a forward-thinking business where your ideas will be valued, your leadership will make a real impact, and your career can grow alongside the company.
The Role & Responsibilities:
As Client Services Manager, you will take ownership of the customer journey - from onboarding new clients through to delivering outstanding ongoing service. You'll lead and develop the Customer Liaison team, ensuring service standards remain consistently high while identifying opportunities to enhance performance, engagement and revenue.
Key responsibilities include:
Building strong working relationships and onboarding new clients successfully
Leading, motivating and developing the Customer Liaison team
Acting as the central point of contact for client communication and service delivery
Creating client service strategies to improve satisfaction and drive growth
Producing sales, service and KPI reports for clients and senior management
Analysing customer feedback, identifying trends and implementing action plans
Ensuring inbound calls, emails and queries are handled efficiently and professionally
Overseeing client bookings from enquiry through to depot handover
Collaborating with internal departments to deliver a seamless customer experience
Identifying service improvements and sharing initiatives with senior leadership
Delivering customer service presentations and workshops
Core Attributes
You'll be a confident, people-focused professional with strong logistics experience and a genuine passion for delivering excellent customer service.
You'll ideally bring:
Minimum 3 years' experience in logistics, freight or warehousing environments
At least 3 years in a customer service leadership role (Manager or Supervisor level)
Strong communication and relationship-building skills
Excellent analytical and problem-solving abilities
Experience working with customer service systems and reporting tools
Knowledge of courier operations, vehicle capacity and load planning
Understanding of aviation security and specialist transport requirements
The ability to thrive in a fast-paced, high-pressure environment
Proven experience motivating and developing teams
Strong organisational and time management skills
A proactive, innovative mindset focused on continuous improvement
(Client Services Manager) - Position Remuneration
£38,000 - £40,000 (dependent on experience)
Monday to Friday | 8am - 5pm (40 hours per week)
25 days holiday plus bank holidays
Auto-enrolment pension
4 weeks' notice period after probation
Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application