Product Manager - Unified Communications & Contact Centre
3 - month contract
£ 450 per day/ Inside IR35
Fully Remote
Must be available to start immediately
We're looking for an experienced Product Manager to lead the UC & Contact Centre product portfolio. You'll own the strategy, roadmap, and commercial performance across UCaaS, CCaaS, SIP and voice services. This includes platforms such as 8x8, TeamsLink, AudioCodes Live, LG Pragma, Five9 and SIP/inbound services. You'll drive product development, manage vendor relationships, support sales enablement, and ensure products remain competitive and customer-focused.
Key Responsibilities
Own and deliver the UC & CC product roadmap
Lead product lifecycle from concept to launch
Define requirements for UCaaS/CCaaS enhancements and integrations
Manage vendor and partner relationships
Support sales with training, propositions and competitive insight
Ensure documentation, SLAs and onboarding processes are up to date
Essential skills
You will have proven Product Management experience in UCaaS, CCaaS or cloud communications
Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, omni-channel CCaaS
Understanding of legacy voice systems (PBX, ISDN, PSTN)
Commercial acumen and experience building pricing models
Ability to translate technical features into customer value
Desirable skills
Experience with AI-driven CX tools
Knowledge of telecoms compliance (Ofcom, GDPR)
ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link:
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