Consumer Response Assistant Maternity Cover
Quality | Leyland | Full Time | Temporary
YOUR RESPONSIBILITIES
Great news! We have a fantastic opportunity for a Consumer Response Assistant to join our Quality Team for a Maternity Cover for a period of 12 months.
We’re looking for someone who will be responsible for managing Dr. Oetker’s consumer feedback process, ensuring all product enquiries, complaints, compliments and suggestions are handled promptly and professionally. You’ll maintain the RESPOND system, manage voucher stock, and collate consumer data from multiple channels including phone, email, social media, website and retailer systems. You’ll support reporting activities by producing weekly, monthly and ad‑hoc complaint insights, including post‑launch reviews, and provide cover for the Consumer Response Manager when required. The position also carries responsibility for ensuring product safety, legality and quality within your remit, along with upholding health and safety duties and any additional reasonable tasks assigned by the company.
As a global, family run business our culture is really important to us. All of our employees are inspired and motivated to create a competitive advantage in the market place for our customers and consumers, whilst having fun at the same time!
A career at Dr Oetker will provide you with:
* An opportunity to work within a high performing Quality team creating solutions and driving continuous improvement.
* Ownership of your role, with guidance and support to succeed.
* A key position at the heart of consumer care, where your work directly shapes how customers experience the Dr. Oetker brand.
WHAT YOU BRING
* Excellent communication skills — confident handling consumer complaints, enquiries and compliments across phone, email, social media and written channels.
* Strong customer service mindset — calm, empathetic and solution‑focused when dealing with consumer issues.
* Data accuracy & attention to detail — essential for maintaining the RESPOND system, collating multi‑channel feedback and producing reliable reports.
WHAT WE OFFER
The Consumer Response Assistant offers a competitive salary alongside many other benefits including;
* 33 days annual leave (inc bank holidays) which increases with service
* Free Life Assurance at 4 times basic annual salary
* Hybrid home working
* Enhanced Company Sick Pay
* Salary sacrifice Pension scheme (3% employee contribution, 6% employer contribution)
* Private medical insurance (BUPA)
* Health care Cash Plan Scheme (BUPA)
* Annual healthy heart MOT’s
* Enhanced Family Friendly Leave
* Free pizzas
* Subsidised on site restaurant with hot and cold meals, a salad/deli bar, snack machines and microwaves and storage facilities for those who prefer to bring their own
* Free tea, coffee and fresh fruit.
* Free on-site parking
* Free Wi-Fi on site
* Employee Referral Scheme £350 – once you know how great it is to work here, you’ll want to bring your friends and family!
* Regular Employee Forums ensuring all employees have a voice
* Incentivised employee suggestion scheme
* Employee loyalty scheme recognising length of service milestones at 1, 3, 5, 10, 15 20 years and beyond!
* Cycle to Work Scheme
* Free eye test vouchers
Dr. Oetker is an equal opportunities employer. We continuously work to shape and live in a corporate culture where everyone feels welcome. At Dr. Oetker, your personality and qualifications are what count. Not gender, nationality, ethnic or social background, religion, disability, age or sexual orientation, and identity.
Dr. Oetker (UK) Limited
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