Posted: 18 June
The role
Facilities Management (FM) Manager
Location: Greenwich
Contract Type: Full-Time
About the Role
We are seeking an experienced and highly organised Facilities Management (FM) Manager to provide leadership, management, and operational support across a dynamic facilities contract. Working closely with the Contract Manager (CM), you will ensure compliance with company policies and procedures, oversee Health & Safety processes, and support the delivery of both Hard and Soft FM services.
This is a varied role combining facilities management, compliance, health and safety, HR administration, and client engagement. The successful candidate will play a key role in maintaining service excellence, supporting operational teams, and ensuring contractual obligations, KPIs, and SLAs are consistently achieved.
Key Responsibilities
Human Resources
- Manage recruitment and selection processes, including vacancy administration and agency liaison.
- Coordinate interviews and communicate outcomes to candidates.
- Organise and deliver employee inductions.
- Ensure new starter information is submitted accurately to HR and payroll teams.
- Manage DBS checks, vetting processes, and periodic renewals.
- Monitor probation review schedules and support managers with completion.
- Maintain training records and matrices.
- Coordinate employee training and development activities.
- Administer Employee Development Reviews (EDRs).
Health & Safety & Compliance
- Support the Contract Manager with Health & Safety reporting and statistical information.
- Ensure compliance trackers are maintained and up to date.
- Fulfil Health & Safety responsibilities in accordance with HASWA 1974 and company procedures.
- Ensure statutory compliance requirements are met across the contract.
- Monitor and support achievement of contractual KPIs and SLAs.
- Promote a strong culture of safety, environmental awareness, and continuous improvement.
Operational & Contract Support
- Provide administrative and operational support to the Contract Manager, Hard Services Manager, and wider operational teams.
- Attend and contribute to client meetings and daily operational meetings.
- Maintain high standards of service delivery and contract compliance.
- Undertake additional duties as reasonably requested by management.
About You
You will be a proactive and detail-oriented professional with excellent organisational skills and the ability to work effectively across multiple priorities.
Key Competencies
- Leadership and team support
- Excellent communication skills
- Client-facing experience
- Strong report writing ability
- Collaboration and stakeholder management
- Analytical and problem-solving skills
- Customer-focused approach
- Ability to work with complex information
- High levels of accuracy and attention to detail
- Strong planning and organisational skills
Essential Skills & Experience
- Strong IT skills, including Microsoft Office and Google Workspace
- Experience taking accurate meeting minutes
- Ability to work effectively with stakeholders at all levels
- Excellent organisational and administrative skills
- Reliable, conscientious, and detail-focused
- Strong problem-solving abilities
- Experience with:
- COSHH
- CAFM systems
- Compliance management
Desirable Skills & Experience
- Experience working within a facilities management or contract environment
- Experience working within schools or educational settings
- Experience working within a PFI environment
- Understanding of profit and loss reporting and finance systems
- Knowledge of general HR administration
- Experience undertaking wider management responsibilities
What We're Looking For
This role is ideal for a motivated facilities professional who thrives in a fast-paced environment, enjoys building strong client relationships, and is committed to delivering safe, compliant, and high-quality facilities services.
