Work Experience Facilitator - 12 Month Fixed Term Contract Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: • We offer a competitive salary, depending on experience (£26,874 - £33,162) • Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) • Attractive pension scheme (up to 12% company contribution) • Development opportunities in line with the Work Experience Facilitator progression plan • 25 days annual leave plus bank holidays – plus an extra wellness day! • Life assurance cover of 4 times pensionable salary • A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. • Retail savings scheme • Online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, with travel required to different sites. Work type: 12 Month Fixed Term Contract. 37 hours per week, Monday – Friday, between a working window of 7:30am-5:30pm. We have an exciting opportunity for a Work Experience Facilitator to join the Work Experience team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Workplace Experience team are a key part of how we plan to meet the changing expectations of customers and regulators. Be the face of our workplace! We're looking for a friendly, organised multitasker to deliver a seamless experience across reception, helpdesk, and mailroom services.You'll be the first point of contact for building users, visitors, and contractors — in person, via email, and through our service platform. If you love helping people and keeping things running smoothly, this is the role for you! Where you fit in: As our Work Experience Facilitator, you will: • Act as the first point of contact for all building users, visitors, and contractors — in person, via email, and through our service user system – Samanage (SAM). • Facilitate and resolve queries and issues between building users, contractors, and internal teams. • Manage all site access and booking in/out protocols, including induction processes for visitors/contractors attending site. • Ensure all incidents/requests reported are logged and raised on SAM and dealt with in a professional and efficient manner, providing feedback and updates as required. • Be responsible for mail management controls – Receipt, distribution, and processing, including franking and bagging external mail collections and processing courier requests. • Answer incoming calls professionally, taking ownership of queries and providing accurate information. What skills & qualifications you will need: • Previous experience of working in a customer facing environment, passionate about delivering an excellent service to customers. • Great attention to detail and accuracy. • Able to follow documented policy and procedures. • Able to prioritise tasks and have good time and workload management skills. • Able to maintain confidentiality in all aspects of the role. • Able to demonstrate a practical common-sense approach to problem solving. • Able to work as part of a team and demonstrate team building skills. • Has flexible approach, able to cover a number of different roles within the wider Administration team, this includes holiday cover. • You will require a driving licence for the role, as travel is required between different operational sites and out of hours one in 8 weeks will required. Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! Do we sound like your cup of tea? If you’ve got experience in the Work Experience area and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you. If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required. Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. No agencies please. Water Utility Company based in Yorkshire region of England.