Purpose Of Job
To support and raise the Club’s profile as a Champion of the Great Outdoors with the Industry and B2B partners by delivering new membership acquisitions through Dealer, Manufacturer and Affinity channels with Express Member Packs and similar propositions. To act as a focal point for all industry and affiliate enquiries relating to propositions and schemes. To provide coordination and support for industry events, awards, competitions and product promotion distribution. Maximise opportunities to enhance the dealer and prospect member experience and journey. Operational support for the Motorhome Hire Schemes, for CAMC, EF and Alan Rogers, and maximising revenues, commission earned and campsite occupancy. Operational support for B2B partners Incentive Schemes, including among others Certificated Locations (CLs) and Training Instructors.
Key Tasks / Accountabilities
* Act as a key point of contact for industry liaison in relation to B2B Club membership queries, schemes and information provision.
* Manage and support the development of the Clubs Motorhome Hire Schemes, which would include increasing the overall number of rental companies accessing the products, as well ensuring effective relationships are maintained through appropriate feedback. Ensure that fees and commission are reconciled to records.
* Support the Club’s Certificated Locations (CLs) and Training Course member incentive schemes by promoting participation, maintaining accurate records, and ensuring related fees and incentives are reconciled.
* Manage and develop the Club’s B2B online marketing portal and ensure that all communications and projects support the overall Club brand and B2B campaigns.
* Monitor, review and report on the performance of Dealer, CL and Training Course Incentive Schemes and Motorhome Hire Schemes, and identify, document and provide analysis on areas of improvement and growth by providing regular feedback to managers.
* Support the Industry Events and Liaison Manager with preparation for the Club’s industry awards and competitions, such as the Caravan Design Awards, Motorhome & Campervan Design Awards and Lightweight Leisure Awards. This includes researching manufacturer and importer information, preparing pre-judging documentation, maintaining shared spreadsheets, recording entrant details and supporting the smooth coordination of judging activity across the relevant seasonal timelines.
* Provide coordination and support for industry events, competitions, product promotion distribution and agreed partner visits, including preparation, follow-up and administration.
* Support ongoing partner communications, helping ensure enquiries are responded to promptly, participants remain engaged, and feedback is captured to improve future delivery.
Essential Skills & Experience Required
* Ideally dealer/intermediary/affinity channel experience in a customer‑centric acquisition environment (ideally B2B/B2B2C).
* Excellent relationship management skills and a proven ability to create strong relationships with external business partners, customers and suppliers.
* Exposure and understanding of contract management.
* Organised, able to work to deadlines and with strong written and oral communication skills.
* Commercially astute.
* Comfortable working as part of a team as well as on their own initiative.
* Able to manage multiple work streams and prioritise effectively to ensure deadlines are met.
* Positive and enthusiastic with a can‑do attitude.
* Professional marketing or sales qualification is desirable.
* Confident using reporting systems and willing to develop a good working knowledge of Tableau and other data visualisation tools to support scheme monitoring, reconciliation, performance tracking and operational insight.
The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.
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