Applications are considered on a rolling basis
Colchester
Hybrid
We're Arc Legal and we're a specialist provider of ancillary insurance products. Part of the global AmTrust Financial group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality 'bespoke' products and excellent customer service.
As part of our service offering, our Legal Expenses Insurance (LEI) team manages customer claims with care, clarity and a focus on fair outcomes. We're looking for a Trainee Claims Advisor to join our team based out of our Colchester office on a hybrid basis.
What you'll be doing
You'll be responsible for assessing and progressing legal insurance claims while supporting customers throughout the process. This includes:
* Reviewing and assessing new claims and gathering key information
* Interpreting policy wording and evaluating whether claims are covered
* Handling customer enquiries by phone and email with clarity and empathy
* Investigating details and applying fair judgement in line with guidance
* Managing your own caseload and maintaining accurate records
* Working across multiple systems to ensure an efficient claims journey
What we're looking for
We welcome applications from recent graduates, junior applicants, or individuals with experience in customer service, admin or operations. You'll need strong communication skills, good analytical ability and resilience. The ideal candidate is curious, detail‑focused, confident with IT systems and proactive in their approach.
To show your interest, submit your CV and we will be in touch.
Income Protection Cover if you're off sick continuously for 26 weeks or more
Company Days Off in Addition to Annual Leave
Private Medical Insurance
Worldwide Travel Insurance
Discounted Gym Membership
Professional Development + Membership support, where required by the role
Support for your Continuing Career
ABOUT THE COMPANY
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We are reliable, ethical, and obsessed with delivering high quality 'bespoke' products and excellent customer service.
Flexibility is central to our business ethos, and our underwriting knowledge and capacity is supported by our parent company, AmTrust, and trusted relationships with a host of major 'A rated' underwriters including RSA and Great American Insurance.