THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As our Business Manager – Fragrance, you play a critical role in delivering overall sales objectives while ensuring excellence of execution across your account. You are accountable for leading, motivating, and developing your team, combining strong commercial acumen with a deep passion for luxury fragrance.
You will be reporting to the Area Manager, and you will manage:
Sales Performance & Customer Experience
1. Coach and motivate the team to achieve monthly sales targets and KPIs
2. Fairly distribute targets daily, weekly, and monthly across the team
3. Deliver Coty’s customer service ceremony with every customer interaction
4. Build strong customer relationships to influence, convert, and retain
5. Consistently drive upsell while maintaining a premium fragrance experience
Excellence of Execution
6. Lead by example as a brand ambassador, protecting Coty brand equity at all times
7. Ensure full compliance with We Live Beauty and mandatory Coty Academy training
8. Execute all merchandising guidelines across permanent and promotional space
9. Maintain strong commercial awareness of Coty performance, competitors, and market share
10. Plan and execute customer eventing aligned with fragrance brand standards
11. Accurately complete month‑end, payroll, and feedback processes within deadlines
12. Adhere to uniform, grooming, and retailer Code of Conduct standards
13. Escalate any risks or issues promptly to the Area Manager
Team Leadership & Collaboration
14. Take full ownership of team performance, engagement, and development
15. Build strong working relationships with the Coty in‑store team
16. Manage and integrate agency staff as part of the wider team
17. Develop effective partnerships with mobile consultants
18. Grow networks across the wider Coty team within your area
19. Maintain clear, consistent communication with the Area Manager
20. Develop trusted relationships with retailer staff and store management
21. Provide ad‑hoc mentoring to new managers within the business
Technical Processes
22. Use iPad tools for reporting, communication, and VM guidelines
23. Maintain secure control of iPads and Coty passwords for self and team
24. Ensure consistent and correct use of Coty systems and online documentation
YOU ARE A COTY FIT
As an experienced fragrance and luxury retail leader, you combine commercial strength with a passion for premium customer experience. You take ownership of your business, lead by example, and inspire your team to perform at their best in a fast‑paced, high‑expectation environment.
25. Proven experience managing a team within luxury beauty or fragrance
26. Strong sales background with a relentless drive to exceed targets
27. Deep understanding and passion for fragrance and luxury brands
28. Ownership mentality — you run the business as if it were your own
29. Highly organised with uncompromising standards and attention to detail
30. Confident communicator able to listen, influence, and persuade
31. Resilient, adaptable, and comfortable managing change
32. Proactive in self‑development and performance growth
If you’re ready to lead a fragrance business with confidence, discipline, and commercial impact, we want you on our team!
WHAT WE OFFER
Working in retail at Coty means more than just a role — it’s a platform to grow, be seen, and be rewarded.
33. Competitive salary aligned to experience
34. 8% employer pension contribution
35. Generous staff discounts via My Coty Shop
36. Day off on your birthday
37. Ongoing brand and artistry training through Coty Academy
38. Clear progression opportunities within luxury retail and education
39. Supportive, inclusive team culture built on collaboration and fearless kindness