We have an exciting opportunity for an experienced Account Manager in Wetherby, Leeds!
About Us:
We are Training at Work Group Ltd, a leading provider of First Aid, Health and Safety, Food Hygiene, and Fire Marshal training solutions. With a diverse customer base ranging from global corporations to independent businesses, we are committed to ensuring workplace safety through expert training and compliance solutions.
We are a close-knit and friendly team based in modern offices in the centre of Wetherby, Leeds.
About the Role:
We're seeking an experienced and energetic Account Manager to join our Sales team.
Responsibilities:
• Respond to incoming customer enquiries via telephone, email, and website submissions
• Provide prompt and accurate assistance to our customers, addressing their needs and resolving any issues
• Maintain regular contact with our customers, ensuring their ongoing satisfaction and loyalty
• Cultivate and nurture strong customer relationships, serving as their primary point of contact for all service-related matters
• Consistently meet and exceed OKRs and targets set by the Team Leader
• Ensure high-quality communication with customers across various channels, ensuring clarity, empathy, and professionalism
• Collaborate with internal teams to ensure smooth and efficient delivery of products and services to customers
• Prepare and deliver accurate information, quotes, and service proposals based on customer requirements
• Update and maintain customer information in the CRM system with attention to detail
• Make a set number of outbound calls
Requirements:
• Minimum one year of experience in an Account Management/Sales role or similar
• Strong communication skills
• Demonstrated ability to build and maintain positive customer relationships
• Excellent time management and organisational skills, with the ability to handle multiple tasks efficiently
• Knowledge of health and safety regulations and an understanding of UK market needs is preferred, although full training is provided
Benefits:
• Competitive salary and commission structure
• Opportunities for career advancement and professional development
• Free parking
• Company Events
• No weekend working
• Birthday off paid
• Free Gym Membership
At Training at Work Group, we value diversity and are committed to creating an inclusive workplace. We welcome applications from all qualified individuals, regardless of background.
If you're a motivated individual seeking your next challenge, we want to hear from you! Apply now to join our team.
#J-18808-Ljbffr