Customer Service Advisor
Location: Chandlers Ford
Part-time hours: Monday - Friday
Maternity contract: 27.5 hours
Churches Fire Ltd is an industry-leading Fire Security business experiencing rapid growth. We have a proven track record of providing excellent opportunities to candidates across the country.
We are expanding our customer service team and are seeking passionate individuals committed to driving excellence. Join us as a Customer Service Advisor, where you will receive structured training and ongoing support!
Job description
* Respond to customer inquiries via phone and email
* Handle inbound calls in a fast-paced environment
* Assist customers with various queries and aim to resolve issues at first contact
* Maintain accurate customer records and document interactions
* Collaborate with other departments to resolve customer issues promptly
* Ensure customer satisfaction through professional and positive interactions
* Liaise with engineers when necessary
* Stay updated with product knowledge, regulations, and company policies
Apply now or contact the Recruitment Team at 03330112328 or recruitment@churchesfire.com
Churches Fire and Security encourages applications from all community areas, regardless of cultural background, ethnicity, gender identity, sexual orientation, sex, or disability. We assess applications solely based on skills. We value the diverse perspectives and experiences of our staff and see this as a strength. We welcome applications from service personnel or veterans and are proud signatories to the Armed Forces Covenant. Many roles within our company are suitable for individuals with MOD backgrounds.
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