Overview
At Fable Hotels and Resorts, we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!
The world is yours to explore, so join us today to start an adventure of a lifetime!
About the role:
Situated in the heart of Christchurch Central, Fable Christchurch Hotel is having a rare opportunity for a hands-on Executive Housekeeper to lead our Housekeeping Team!
Reporting to the Operations Manager, you will lead and manage the Housekeeping team, ensuring effective operations of the department on a daily basis. As the leader of this key operational department, you will communicate with your team and other departments, maximising productivity and implementing effective procedures to ensure all guests’ expectations are met and brand standards maintained.
We are looking for someone with excellent communication and organisational skills with the ability to motivate and train a great team. This role requires a balance of supervision and hands-on assistance with strong attention to detail.
Responsibilities
* Manage and be involved daily in the upkeep and presentation of the Hotel Rooms
* Manage payroll and expenses with budgeted parameters
* Implement and review service standards in line with Fable brand guidelines
* Monitor guest feedback by addressing guest service issues and complaints
* Liaise with maintenance to ensure the asset is maintained and any safety hazards in Front and Back of House areas of the property are addressed
* Oversee the recruitment and induction of new team members
* Ensure effectiveness of training and performance evaluations of staff in the department
* Training, Development and Mentoring of staff
* Motivate and coordinate the Housekeeping Team to achieve department objectives
* Maintain a good working relationship with all departments
Qualifications
* Minimum 3 years' experience in housekeeping, preferably in a five-star hotel environment
* Proven leadership experience, the ability to lead by example and be hands on when business demands
* Experienced working at a large property with high occupancy
* Punctual, organized and trustworthy
* Physically fit to carry out housekeeping tasks and ability to lift more than 15kgs
* Flexibility to work full-time on a rotating roster, including weekends and public holidays
* Applicants for this role must have valid rights to work in New Zealand.
Benefits
* Paid Birthday Off
* Endless career and growth opportunities
* Fantastic rewards and recognition initiatives
* Free access to hundreds of online Hospitality courses
* A variety of amazing corporate discounts
How to apply: To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.
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