Customer Service Representative
Location: Crewe
Duration: Temporary
Hours: Monday - Friday, 8am- 4:30pm
Pay Rate: £12.21 - £12.50
Key Responsibilities:
* Process customer orders in a timely and accurate manner
* Provide excellent customer service at all times, acknowledging that you are the primary touchpoint for customer communication
* Retain a good working relationship with all internal and external customers and suppliers
* Escalate issues with middle and senior management accordingly
* Resolving issues in a calm and professional manner, including answering questions or giving advice where appropriate
* Demonstrate a strong working knowledge of all products and services
* Liaise with internal departments to resolve queries on order amendments and execution
* Investigation of stocks and movements, and customer complaints
Key Experience Required:
* To have a “can do” attitude when resolving issues
* To be excellent with internal stakeholder management and communication
* To be approachable, and communication with customers effectively
* Computer skills on Microsoft Office and ERP systems
If you are interested in this position please apply directly or email your CV over to or call 01270 589 943
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