What You’ll Be Doing:
* Leading the day‑to‑day operation of the Farm Shop, ensuring a consistently high standard of service and presentation
* Managing, motivating, and developing the retail team to deliver an outstanding customer experience
* Overseeing product displays, merchandising, and stock levels to ensure the shop reflects the quality and provenance of the Balgove brand
* Working closely with internal departments including the butchery, bakery, market garden and deli kitchen to ensure a cohesive retail offering
* Monitoring sales performance, managing stock control, and identifying opportunities to drive revenue and improve efficiency
* Ensuring compliance with all relevant food safety, health and safety, and operational procedures
* Supporting recruitment, training, and performance management within the retail team
* Contributing to the continued growth and development of the Farm Shop as a key part of the wider Balgove business
What We’re Looking For:
* Proven experience in a senior retail management role, ideally within food retail, high end retail, a farm shop, or hospitality retail.
* A genuine passion for high-quality food and seasonal produce
* Strong leadership and people management skills with the ability to motivate and support a team
* Commercial awareness with a proactive approach to driving sales and improving performance
* Excellent organisational and communication skills
* A hands‑on approach and willingness to lead by example in a busy retail environment
* Flexibility to work weekends and occasional evenings in line with business needs
This role offers an excellent competitive salary with significant company benefits:
* 25% staff discount across the business, including their shop, award‑winning butchery, café, and famous Steak Barn
* Share of tips
* Food provided while on duty
* Opportunities to develop and grow within an ambitious and well‑respected business
* Supportive leadership and a collaborative team culture
* The opportunity to play a key role in a thriving local business known for quality produce and exceptional customer experience
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