Contract type: Full time, permanent – 37.5 hours per week on a rota basis.
Primarily Monday to Friday with occasional Saturdays.
We have a fantastic opportunity for a Controller/Planner to join our team based in Wellington.
The Controller/Planner is responsible for planning and coordinating the daily transport of patients to
and from outpatient clinics, day care centres, and routine hospital admissions for scheduled
appointments.
The role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of
booked patient journeys, as well as collaborating with hospital staff and departments to optimise
vehicle and staff utilisation.
Role Responsibilities
1. Check and plan daily and future bookings within the Cleric controlling system, ensuring
resourcing is correct and all sub-contractors are informed where applicable.
2. The main focus of the role will be the dispatch and management of the operational crews to
ensure timely and efficient collection and delivery of patients between destinations and
achieving contractual targets.
3. To receive in an accurate, effective and polite manner, requests for patient transport and
queries regarding ambulance journeys, ensuring compliance with relevant service
procedures and standing orders.
4. Undertake general clerical duties including but not exclusive checking booking lists, data
input, completing ad-hoc forms/invoices as necessary.
5. Maintaining and enhancing the performance and quality of service offered to patients and
customers.
6. Deal promptly, professionally and efficiently with all telephone calls received taking
appropriate action on own initiative where required. Liaison with other agencies such as GPs,
Nursing Homes, Hospital Clinics and Wards.
7. Maintain patient flow across all control areas through effective liaison with colleagues and
hospital staff and prompt resolution of urgent problems and appropriate responses to
unplanned events.
Person Specification
8. Effective communication and interpersonal skills gained from experience of dealing with
customers or members of the public.
9. The ability to work on your own initiative and problem solve.
10. Good organisational skills
About Us:
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.