Job descriptionJob Title: IT Helpdesk TechnicianSalary: £ - open to discussions based on experienceLocation: Fully remote - applicants to be based in NIContract: Permanent, full-timeWork Pattern: Monday-Friday, 4:00pm-12:00amJoin a fast-growing fintech support organisation which is powering secure, AI-driven communication for global finance. We're looking for a customer-focused L1 Support Engineer to deliver first-line support for our clients Cloud9 voice platform.What's in it for you?This role is a strong entry into fintech, offering hands-on experience with cloud and voice technologies while building valuable troubleshooting skills. You'll have clear opportunities to grow your career, work in a primarily remote setup, and benefit from a competitive salary, bonus, and flexible benefits.What you'll bring:1+ year in IT support/helpdeskStrong troubleshooting skillsKnowledge of Windows, networking (IP/DNS/VPN), and SaaS toolsGreat communication and customer focusDesirable:Experience with Zendesk or Jira ticketing toolsFamiliarity with VoIP/ SIP based systemsExposure to financial servicesWhy choose VANRATH?Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.Benefits:Work From HomeWHJS1_NI