Duty Manager
Birmingham
Salary: £35,000 - £40,000 per annum + SERVICE CHARGE
THE BRAND
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…
Role Purpose
As Duty Manager, you will be responsible for overseeing the day-to-day operations of the venue during your shift, ensuring that guests have a safe, fun, and memorable experience. You will lead the team on duty, manage customer interactions, coordinate operations on the floor (simulators, bar, events), and uphold the standards and brand values of F1 Arcade.
Key Responsibilities
- Ensure smooth venue operations during your shift — including simulators, bar/restaurant, guest check-in/outs, bookings and events.
- Lead, supervise and support the FOH team (reception, floor staff, bar/kitchen, guest relations), ensuring adequate staffing and high performance.
- Provide visible leadership and set the tone for service standards — promoting energy, professionalism, and brand values: high standards, consistency, and hospitality.
- Manage guest experience end-to-end: greeting guests, handling check-ins/check-outs, explaining simulator protocols, delivering instructions, resolving customer enquiries, feedback and complaints.
- Ensure health, safety and hygiene standards are maintained across the venue (common areas, simulators, bar/restaurant, restrooms, etc.).
- Take responsibility for cash handling, transactions, sales or bookings processed during your shift.
- Respond effectively to any emergencies, incidents or escalations — ensuring safety of guests and staff, and following company policies and procedures.
- Conduct handovers, shift briefings, and liaise with senior management about incidents, staffing issues, customer feedback, and suggestions for operational improvement.
- Maintain high standards of cleanliness and presentation throughout the venue at all times.