Overview
NHS 111 Health Advisor Part Time Nights - Otterbourne
This is an office-based position at our Otterbourne location. Remote or home working is not available. Fixed part-time rotas are available based on current service needs. We are welcoming new team members for our upcoming training courses in December and January.
At NHS 111, you’ll handle a wide variety of calls. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Main duties of the job
You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate. Looking after yourself and caring for the team around you should also be a priority. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care.
If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and, following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
Qualifications and training
Essential: Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role. For safeguarding reasons this role is only open to people aged over 18 years of age.
Desirable: NHS Pathways Trained; NVQ 2/3 Customer Services or equivalent demonstrable experience.
Knowledge and experience
Essential: Experience in a customer/patient services environment, dealing with the general public; experience of using computerised systems; experience of using a telephone as a regular means of communication in a work environment.
Desirable: Experience in a call centre environment; geographical knowledge of the operational area; experience of working rotating shifts; previous experience in the voluntary or health sector; previous experience of patient care; knowledge of first aid and/or anatomy.
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch at. South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Employer: South Central Ambulance Service NHS Foundation Trust
Address: Southern House, Sparrowgrove, Otterbourne, SO21 2RU
Employer's website: https://scasjobs.co.uk/
Job locations
Otterbourne, SO21 2RU (Sparrowgrove/Southern House)
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Health Care Provider
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