Summary
We're looking for a proactive and organised individual to support the smooth running of our transport operations. In this dynamic role, you'll assist with service monitoring, driver and vehicle allocation, compliance checks, and day-to-day operational support. If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, this is a great opportunity to be part of a dedicated team delivering high-quality transport services.
Main Responsibilities
* Support the Service Delivery Supervisor in day to day management of our services and the daily delivery of the operational run in and run out ·
* Service monitoring, detailing, traffic delays and road closure management, using tracking equipment to ensure service delivery is running accurately and efficiently
* First Use Check and Gate check Audits
* CCTV downloads as required
* Complaint investigation i.e. identification of bus/driver etc.
* Coach, support and advise our driver colleagues on a daily basis
* Efficient forward allocation of driving work within the European, Domestic Rules and or Mixed Rules, maximising duty coverage and ensuring efficient use of all driving resources
* Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements ensuring efficient use of all vehicles
* Ensure daily coverage of all operations, including the day-to-day operational needs of the depot including on-the-day sickness
* Ensure compliance with all appropriate driving regulations, both Domestic, European and or Mixed Rules at all times
* Keep accurate records of the Duty Allocation System (DAS) and Coach Manager for duty, vehicles, rota allocations and Daily Log
* Keep the Days Off Spreadsheet (DOS) up to date to identify any compliance issue
* Work in collaboration with the engineering team to liaise and collaborate with breakdowns, RTCs and VOR's
* Undertake any other reasonable duties and responsibilities of a similar nature or level of responsibility as may be allocated from time to time
* Lost mileage reconciliation and EPM recording as necessary
* Social media posts to report operational updates outside of core office hours
* Driving coverage if necessary
General Responsibilities
* Assist with handling any emergency which may arise, including following procedures in the event of fire
* Carry out duties safely and in accordance with all company policies & procedures and to comply with Company Health & Safety Policy and Risk Assessments
* To generally promote the company and uphold the company's reputation, enhancing the company's image through appearance and behaviour
* To perform any other duties as may be required by the Operations Manager or Directors within the context of the post
Health & Safety Responsibilities
* Be aware of, and comply with, all Company Health & Safety policies and procedures
* Set an example by carrying out duties in a safe manner without putting oneself or others at risk
Experience Knowledge & Qualifications Required
* Full manual car licence
* Computer literate
* GCSE's (or equivalent) in English and Maths
* PCV licence
Desirable
* Experience of supervising staff
* Experience in allocation processes
Personal Skills & Attributes
* A highly organised individual with a proactive and positive attitude to work
* A willingness to learn and work flexibly to the needs of the business
* Enthusiastic, conscientious and hardworking
* Excellent verbal and written communication skills
* Able to remain calm under pressure
Hours of Work
* An average of 45 hours per week
* The ideal candidate will be flexible to meet the business and industry needs.
If you're ready to make a positive impact on our team and help us deliver exceptional service, we invite you to apply today
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Work Location: In person