Spa Receptionist
Health Club
The Langham, London; Europe's first Grand Hotel, is currently recruiting for a Spa Receptionist to join our talented Chuan Body + Soul team. In this role, you will take overall responsibility for providing a welcoming first impression for visitors by maintaining a well-run reception area for the spa.
In the role of Spa Receptionist (Concierge), your key focus will be to:
* Extend a welcoming experience for our guests and members
* Process enquiries / reservations using Book 4 Time Spa software
* Follow Forbes and brand standards
* Create memorable experience for every guest
* Lead Chuan Body and Soul guest journey
* Adhere to the operating procedures of Chuan Body + Soul
* Be fully aware of treatment menus and product knowledge
* Promote all aspects of Chuan Body + Soul
* Ensure billing accuracy
* Maintain clear lines of communication within the Spa and hotel in general
* Be able to start work at 06:45 am if scheduled to work the early shift and finish 09:15pm if on a late shift
Do you have? -
* Previous experience in a similar 5* environment
* Warm and welcoming personality
* A conscientious attitude and eye for detail
* The ability to deliver good customer service
* Initiative and self-motivation
* Confidence to work independently and be resourceful
* Excellent telephone manner
* Knowledge of MS Office and desirably Book 4 Time system
* Excellent communication skills and a good command of English
* Flexibility to work different shift patterns
YOUR BENEFITS
Financial Wellbeing
* Paid Overtime
* Discretionary Service Charge
* 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
* Access to Wagestream – a salary advance benefit
* Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
* Discounted accommodation at The Langham, London for you and your family
* Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
* Up to £750 Recommend a Friend referral bonus
* Seasonal Travelcard loan
* A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
* Company pension plan
* Life insurance
* Discounts in various high street and online shops
Mental Wellbeing
* Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
* Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
* 2 staff parties per year and several colleague social and community events
* Access to the Employee Assistance Programme by Hospitality Action (24/7)
* Access to Qualified Mental Health First Aiders on site
* Most Valued Colleague of the Month and Year Awards
* Long Service Awards
Physical Wellb