Repairs and Maintenance Planner - £31,140 per annum
Repairs & Maintenance Planner / Scheduler Required for a Reputable Housing Association (Worcester Region). A brilliant opportunity has arisen for an experienced Planner / Scheduler to join a reputable and well-established Housing Association operating across the Worcester and North Worcestershire region. This is a key role within the Property Care team, ideal for someone who thrives in a fast-paced environment and has experience coordinating housing repairs, emergency works, and reactive maintenance.
The Role
As a Repairs & Maintenance Planner / Scheduler, you will be at the heart of day-to-day operations, ensuring customers receive a smooth, reliable, and high-quality repairs service. You'll be responsible for real-time job scheduling, managing emergency and urgent callouts (including fires and floods), and matching the right Multi-Skilled Trades Operative or subcontractor to each job.
Location: Worcester, Droitwich, Kidderminster & Redditch
Salary: £31,140 per annum
Contract: Permanent | Full Time
Closing Date: 10 February 2026
Key Responsibilities
* Deliver a customer-first approach in all planning, scheduling, and communications
* Manage in-day and real-time scheduling, resolving issues to prevent service disruption
* Coordinate emergency and out-of-hours repairs, reacting calmly and efficiently
* Act as the central point of contact between customers, operatives, and the call centre
* Provide scheduling, coordination, and administrative support to a mobile workforce
* Maintain workflow efficiency while keeping customers informed
* Support continuous improvement and identify opportunities to improve service delivery
About You
* Proven experience as a Planner or Scheduler within housing repairs, property maintenance, facilities, or construction
* Experience handling reactive repairs and emergency scheduling
* Confident using scheduling or workforce management systems (e.g. DRS, Open Housing)
* Strong organisational skills with the ability to manage multiple and changing priorities
* Excellent communication and customer service skills
* Proactive, adaptable, and solution-focused
* GCSEs in English and Maths (or equivalent)
* Based in or close to Worcester, Redditch, Droitwich or Kidderminster (local knowledge essential)
What’s On Offer
* Permanent, full-time position
* Salary of £31,140 per annum
* Worcester-based office with free onsite parking
* Opportunity to work for a respected Housing Association
* A role that makes a real impact on customers' homes and communities
About Us
Be a part of a growing and trusted property maintenance housing association. We're committed to "Keeping the Promise" to our customers by delivering high-quality repairs through skilled and dedicated teams.
If you're interested feel free to send your CV to Adam. (phone number removed)
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