Weâre excited to be offering a Rental Apprenticeship at Arnold Clark. As a Rental Apprentice, youâll develop excellent customer service skills and learn to work as part of a busy, fast-paced team.\u00A0\n\nWe offer:\n\nA mentor to support you in the workplace.\u00A0\nA dedicated training and development coach to support your learning journey.\u00A0\nFull training on all âin-houseâ and external systems and applications.\u00A0\nUniform.\u00A0\nHelp to achieve your driving licence in your second year of training with free lessons and two attempts at your test.\u00A0\nAll the benefits available to existing Arnold Clark employees:\u00A0\n33 daysâ annual leave\u00A0\u00A0\nFlexible leave\u00A0\u00A0\nGenerous employee discounts\u00A0\u00A0\nPrivate healthcare\u00A0\u00A0\nWorkplace pension\u00A0\u00A0\nâ¦and much more\u00A0\n\nAs a Rental Apprentice, you will work closely with both the customers and our employees to make sure the customersâ needs are met. This apprenticeship will provide you with the training and experience to work confidently with customers and to participate fully in the daily operations of a branch.\u00A0\n\nAs well as receiving on-the-job training, youâll be trained at GTG Training and be regularly assessed as you work towards achieving a Digital Application Support SCQF Level 6 qualification along with a customer service qualification.\u00A0\n\nThis role would be suited to someone who is an excellent communicator, well-organised and willing to learn, with a strong passion for customer service.\u00A0 Day-to-day duties\u00A0\n\nAnswer customer enquiries both by telephone and face to face.\u00A0\nDeal with customer enquiries and complaints in an efficient and professional manner.\u00A0\nTurn enquiries into reservations.\u00A0\nCheck in/out rental vehicles.\u00A0\nUse various computer systems.\u00A0\nOrganise deliveries and collections.\u00A0\nLiaise with internal/external departments.\u00A0\nFleet maintenance and management.\u00A0\nRun daily reports and ensure they are acted upon.\u00A0\nDrive and park vehicles, including cars/vans /minibuses (only if a FULL licence holder and company insurance standards are met).\u00A0\nAttend training courses provided by the company as and when required (this may include travelling and/or overnight stays).\u00A0\nMystery shop local competitors to maintain and develop awareness of market trends.\u00A0\nParticipate fully in the daily operations of the branch.\u00A0\nHelp control expenditure and make branch profitable.\u00A0\nProvide cover at other branches when required (subject to travel arrangements).\u00A0 Essential skills\u00A0\n\nGained National 4 or above (or accredited equivalent) in Maths, English and one other subject \u00A0\nGood levels of literacy and numeracy\u00A0\nStrong communication skills\u00A0\nA passion for great customer service\u00A0\nWillingness to learn and listen to instructions\u00A0\nAbility to build good relationships with your team and other departments\u00A0\nAbility to ask questions and learn quickly on the job\u00A0\nWilling to use your own initiative\u00A0\nEmployment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.\u00A0\u00A0\n\nOnly successful candidates will be contacted for interview.\u00A0\n\nWe consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). Itâs best to apply right away to ensure youâre considered for this role.\u202F\u00A0