Calling all night owls! We're looking for someone who enjoys working on their own and can step up to the challenge of a job that gives you the chance to make your own decisions. You'll need to be a dedicated problem solver with exceptional customer service skills, that can handle guest emergencies and queries. Responsibilities: Liaising directly with our guests in-person, via email and over the phone to create a truly differentiated first impression of Portland Brown Travelling to and inspecting our apartments prior to guest arrival and following check-out Troubleshooting minor maintenance and technology issues (e.g. light bulb replacements or Wi-Fi connectivity) Owning and co-ordinating the successful resolution of all 'out of hours' guest enquiries, recording details accurately on our CRM systems Preparing a comprehensive handover for the following day’s team members Requirements: Previous experience of overnight shifts in a Customer Success or Hospitality role Fiercely client-centric in your approach Professional verbal/written communication skills Comfort in independent problem solving Thrives in a fast paced, ever-changing, and sometimes challenging environment Full and clean UK Driving License desirable, though not necessary Benefits: 31 days holiday 1 for every year at Portland! 5-night stays in Portland’s London apartments Portland Birthday Perks Training opportunities Private Healthcare Mental health support Critical Illness Cover Annual Flu Jab & Eye-test Company socials Benefit enhancements each year you work at Portland Charity match fund