Overview
Are you looking for a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future? We’re recruiting for an Employment Adviser to join our team. You will provide advice and support to guide and encourage participants to overcome barriers to employment and achieve realistic job goals.
You’ll manage a caseload of participants, act as their coach and mentor, and be the principal trusted contact to build strong relationships, guide, motivate, and help customers obtain sustainable employment.
We’re seeking an candidate with excellent customer service skills who is target-driven and motivated, with the initiative to seek solutions and the ability to work under pressure without day-to-day supervision. We aim to empower lives and improve communities through first-class customer service and our overarching mission.
This is a rewarding role that will allow you to utilise your skills to influence, support and encourage others to build a future and contribute to our continuous improvement with your unique experiences.
Location: Bodmin (office-based) | Hours: 37 per week (Mon-Thu 8:30–17:00, Fri 8:30–16:30)
Closing Date: 23 March 2026
Key Responsibilities
* Meet and strive to exceed personal performance targets (Key Performance Indicators).
* Progressively manage a caseload of referred customers using a variety of strategies to help overcome barriers to employment.
* Deliver a positive experience to new customers, ensuring engagement with you and the programme.
* Achieve the Customer Service Standards required on the programme.
* Facilitate a range of assessments to understand a customer’s personal circumstances, ambitions and goals.
* Provide advice and guidance on self-employment basics and signpost to internal specialists as needed.
* Co-produce personalised Action Plans with SMART targets to enable progression.
* Provide tailored support in job-search and interview preparation to match customers to suitable roles.
* Help customers master digital technologies and engage in guided self-service learning and online vacancies where required.
* Ensure relevant evidence requirements are met to verify job starts.
* Maintain up-to-date records in line with compliance and quality standards.
* Develop understanding of the local labour market to source suitable opportunities.
* Undertake direct marketing to employers using digital channels and build employer relationships.
* Identify recruitment needs of employers and undertake tailored prescreens and group assessments.
* Develop relationships with key stakeholders to maximise job opportunities (e.g., federation of small businesses, chamber of commerce, JCP partnership managers).
* Signpost customers to local specialist services (disabilities, housing, benefits, etc.).
* Participate in continuous improvement activities to ensure high-quality customer service.
* Undertake any other duties appropriate to the post.
Skills and Experience
Essential
* A good working knowledge of the local labour market in the specified locations.
* Basic knowledge of self-employment.
* Fully IT literate in Microsoft Office.
* Experience in a target-driven environment.
* Experience delivering services to meet contractual and quality standards.
Desirable
* Knowledge of the employability and recruitment industries.
* Experience working with people in information, advice & guidance.
* Full driving licence.
Benefits
* Salary £26,500 to £29,545 per annum (dependent on experience).
* 25 days annual leave + Bank Holidays + Birthday Day off (with option to buy additional days).
* 2 Volunteer Days.
* Pension - 5% Employee / 5% Employer.
* Healthcare Cash Plan, incl. 3 x salary life assurance.
* Annual Pay Review.
* Refer a Friend Scheme.
* Free access to BenefitHub – discounts, cycle to work, and other voluntary benefits.
About Seetec Group
Seetec Group is an employee-owned organisation committed to our sense of community, both in the work we do across the UK and Ireland and internally with our employee owners. People are central to every service we provide and to the decisions we make.
Interested? There’s an easy-to-use route to upload your CV. If you need further information, contact our Internal Recruitment Team on 01702 595200.
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