Description
& SummaryAt PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Role: Onboarding Adviser
Location:Alderney (working from home), Guernsey, Jersey
Line of Service: Client Lifecycle
Grade: Senior Associate 1
Contracted Hours per Week: 37.5 hours
PwC Channel Islands Overview
PwC is a highly dynamic professional services firm offering Advisory, Tax, Audit and other assurance services to a large portfolio of international and local clients. The Channel Islands firm employs 600+ staff in offices across Jersey, Guernsey and Alderney and is part of an international network of 151 PwC firms employing over 364,000 staff.
Job Summary:
This role plays a crucial part in enhancing the effectiveness and efficiency of our Client Onboarding experience. The primary focus of this position is to serve as a relationship coordinator, bridging the gap between our business (cross-Line of Service Engagement Teams and their Clients) and our KYC Operations Team. The Onboarding Adviser will use their knowledge of the firm's AML/CFT policies and Client Acceptance procedures to ensure smooth communication across these stakeholders, managing their expectations in order to streamline and simplify how we obtain KYC data and ensure that our engagement teams are fulfilling their requirements relating to Client and Engagement procedures.
Responsibilities:
Responsibilities include:
1. Respond effectively to all AML related queries relating to procedures, policy and respective systems for KYC.
2. To communicate with engagement teams to keep them updated with onboarding status, escalating any issues early and proactively solving problems for these teams.
3. Guide clients and engagement teams throughout the KYC process to obtain all the necessary documentation needed to satisfy the AML requirements and to pass this information to the CoE.
4. To act as a conduit between the KYC Operations Team and the client/engagement teams to ensure correct interpretation of the KYC requirements and to simplify the requests which are made of the administrators/clients.
5. Demonstrate quality and technical expertise by acting as the first point of contact for the CoE for queries and/or additional outreach on a KYC profile to ensure outreach is only conducted if needed - leveraging existing data and local industry knowledge.
6. Take ownership for charging all time spent on onboarding work to relevant WBS codes to provide relevant and accurate management information regarding the onboarding process. It is expected that this role will be chargeable.
Direct Reports:
This role reports to:
7. KYC & Onboarding Managers
Qualifications & Certifications:
8. AML certificate / other similar relevant qualifications could be beneficial
Skills & Experience Required:
Essential skills:
9. Understanding of KYC, financial regulatory environment and AML risk implications
10. Understanding of legal structures of various client types
11. Experience in managing client relationships / client risk / AML or KYC roles
12. Ability to build strong relationships with diverse teams
13. Confident in escalating issues when necessary
14. Ability to work to KPIs and be accountable for output
Desirable skills:
15. Knowledge of compliance monitoring processes
16. Knowledge of quality standards and expectations and implementation of these in their daily role
17. Understanding of client structures and regulatory needs
18. Experience with complex regulatory conditions
19. Strong communicator with the ability to work as part of the client facing team.
20. Being able to influence change in processes and be proactive in finding solutions where requirements are unclear.
21. Ability to think digitally about problems and suggest solutions using technology to drive efficiencies.
Travel Requirements:
Some travel may be required from time to time.
The skills we look for in our people:
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The PwC Professional.
The PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.
Diversity:
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business.
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Money Laundering (AML), Coaching and Training, Communication, Compliance Advisement, Compliance Oversight, Compliance Program Implementation, Compliance Risk Assessment, Confidential Information Handling, Contract Review, Contractual Risk Mitigation, Contractual Risk Monitoring, Contract Writing, Creativity, Crisis Management, Data Loss Prevention (DLP), Data Security, Discretion and Business Ethics, Embracing Change, Emotional Regulation, Empathy, Financial Risk Management {+ 32 more}
Desired Languages
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date