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We’re not hiring people to fill a seat or add to our headcount.
We’re hiring people to craft our culture, ethos and success. This is a big deal
for us, and we know it’s a big deal for you: a new role defines how you spend
your days, who you spend them with, and what your future looks like.
Together, we’ll shape each other’s entire trajectory.
That deserves thoughtfulness, empathy and respect. It’s why this job
description is deliberately detailed. We want you to know exactly what you’re
stepping into. The challenges, the opportunities, the quirks of the role, and
the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces
where guests can be themselves and fill up on the good stuff: nature, food,
wellbeing, craft, people and play. We hope to open several hotels in the coming
years, with our first coming in summer 2025: Crafted at Powdermills, East
Sussex.
More specifics will follow as planning and pieces fall
into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to
autopilot and go through the motions. We’re busy but not on the things we love
doing, we spend more time on our phone, and we misplace our bounce and
spark.
We all need a tune up now and again. To escape to
somewhere that makes us feel totally at ease. Not so we can step away from
life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations
that people come back to again and again because it’s where they feel good
about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with
ambitious goals and a start-up mentality. We need to execute brilliantly from
day one and every team member will contribute wherever they are able.
As Restaurant Manager, you’ll be the heartbeat of our
dining experience — leading the team with care, confidence and a sharp eye for
detail. You’ll ensure service is warm, smooth and consistent across every
shift, championing both guest satisfaction and team wellbeing. From setting the
tone on the floor to streamlining operations behind the scenes, this is a
hands-on role for someone who thrives in a dynamic environment and is
passionate about creating memorable food and drink moments.
That said, as Restaurant Manager, your
primary responsibilities will be to:
* Lead and inspire the front-of-house team to deliver
warm, thoughtful, high-quality service across lunch and dinner.
* Manage all day-to-day restaurant operations, including
rotas, training, cash handling, stock management, and health & safety.
* Collaborate with the Head Chef and Head of F&B to
ensure a seamless food and drink experience with strong storytelling,
consistency and flair.
* Maintain a calm, confident presence on the floor,
ensuring guests feel looked after, staff feel supported, and standards remain
high.
* Act as a role model and mentor to junior team members,
creating a workplace where people feel proud and excited to come to work.
We’re looking for someone with:
* Proven experience managing a restaurant or similar
F&B outlet, ideally in a boutique hotel or lifestyle-led hospitality
setting.
* A people-first mindset, with excellent communication
skills and a natural ability to motivate others.
* Strong organisational and operational skills – you can
balance shift leadership with behind-the-scenes planning.
* A keen eye for detail and a love of great food, drink
and design – you care about how things look, taste and feel.
* The ability to stay calm under pressure and adapt to the
needs of the day, whatever they may be.
Together
We hire people with personality who have a desire to
continuously learn. Each person should bring themselves to work to shape our
culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and
staff, we prioritise teamwork over titles: no one’s too important to lend a
hand, or to new to have a good opinion. We need low egos but high expectations:
people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
* Enjoy
it: it’s still work, but if you’re having fun then so are our guests. It’s
ok if you’re humming behind the bar or moving with the music.
* Own
it: whoever you are, and whatever your role, someone’s enjoyment is in
your hands. Always keep an eye out.
* Improve
it: ask for feedback (and don’t be scared of what follows), and be
curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and
Governance (ESG) principles are integrated across these three values.
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