Job Description
Role: IT Field Delivery Engineer - Site Based
Location: Manchester - North West
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year
Hours: 9:00 am - 5:30 pm, Monday to Friday
Role Purpose:
To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support.
Key Responsibilities:
* Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers and peripherals) across one or more sites. May also include basic server, AV, telephony, and network support.
* Resolve operating system and application issues in line with procedures and specifications.
* Complete IMAC (Install, Move, Add, Change) work as required.
* Maintain regular communication with internal teams and relevant site contacts.
* Manage part replacements and returns promptly.
* Meet key performance indicators (KPIs) associated with the role.
* Adhere to all site-specific fire, security, and health and safety regulations.
* Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA.
* Stay up to date with new technologies and maintain relevant knowledge and skills.
* Carry out other reasonable duties as requested by line management.
* Participate in a 24/7 on-call rota where required.
* Be prepared to work occasional overtime when necessary.
* Mentor junior engineers when needed.
* Comply with company policies and management system requirements.
* Maintain company equipment in good working order and condition.
* Follow applicable site-specific policies and processes.
* Create and maintain technical documentation where required.
Skills and Experience:
* Professional, reliable, and presentable at all times
* Full UK driving licence (if required to fulfil duties across sites)
* Excellent customer-facing and communication skills
* Able to obtain relevant government and/or police security clearance (unrestricted)
* Self-motivated with strong organisational skills and the ability to work independently
* Holds or can obtain relevant technical certifications
* Possesses at least a CompTIA A+ certification (or equivalent experience)
* Strong knowledge of operating system tools, application support, and telephony
* Comfortable working at height and carrying out manual handling tasks
* Positive attitude and team-oriented behaviours