Overview
Tesco UK • Plymouth • Apply by 15-Sep-2025
Availability
Availability Window
* Mon 08:00:00 – 18:00:00
* Tue 09:00:00 – 19:00:00
* Wed 08:00:00 – 16:00:00
* Thu 08:00:00 – 14:00:00
* Fri 08:00:00 – 18:00:00
* Sat 09:00:00 – 19:00:00
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The period of time in the week we’d like you to be available to work is shown in the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
What is in it for you? Read more here.
Customers are at the heart of everything we do.
Role Description
As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. This role is about more than just driving: it’s about helping others and delivering great service, with a smile. It is hands on, physical and full of variety. No two shifts are the same and customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers, but there is always a team of Managers and colleagues back at base ready to support you when you need them.
Whether you are seeking flexibility, job stability or a career change, everyone is welcome at Tesco.
Responsibilities
You will be responsible for delivering your part of our customer shopping trip by:
* Ensuring the van and trays are clean and kept tidy/organised.
* Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as you see it.
* Washing trays as part of the tray wash process.
* Loading the van as required, and checking the van for roadworthiness.
* Talking to the customer about any changes to their order, including substitutions, offering a refund for anything they are unhappy with.
* Taking care of products/deliveries as if they were your own.
* Explaining to the customer that they will not be charged any more for substitutions.
* Delivering during the customer’s time slot.
* Calling the customer before arriving at their property if early.
* Calling the store/centre if running 30 minutes or more late.
Requirements
You will need:
* Build relationships with colleagues to create team spirit and ensure the store is best for customers.
* Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say thank you.
* Act quickly to respond to changing customer needs and embrace change within the store.
* Be energetic and driven to deliver beyond expectations, balancing home and work.
* Share ideas with your Manager and other colleagues on how to improve the store for customers.
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
About us
Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, the communities we are part of and the planet.
Diversity, equity and inclusion (DEI) at Tesco means everyone feels represented and able to be themselves at work. We are a place where Everyone’s Welcome.
We welcome chats about flexible working and understand life looks different for each of us. Talk to us during your application about how we can support.
We are proud to be Disability Confident Leader and are committed to a fully inclusive and accessible recruitment process. For information on accessibility support, please click here.
Please note: Tesco will recruit only those who have passed the school leaver’s age. For details, click here.
We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers and wines, counters, bakery and driving roles.
From time to time roles may close earlier than the advertised end date. We will offer feedback to candidates who attend an interview.
For more information about us visit www.tescoplc.com
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